Customer Service Representative

1 month ago

Poole, Poole, United Kingdom Collaborate Recruitment Full time
Customer Service Co-ordinator Job Summary

We are seeking a highly skilled and experienced Customer Service Co-ordinator to join our team at Collaborate Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  1. Act as the primary point of contact for customer service queries, managing queries from stock availability to delivery issues with orders.
  2. Process orders and oversee the order process through to final invoice.
  3. Interact with sales reps and agents in relation to customer accounts, queries, and any associated issues with orders, deliveries, and returns.
  4. Work closely with customers and internal teams to ensure that queries are dealt with efficiently.
  5. Arrange for shipment of goods to customers, dealing with couriers, third-party service providers, and the warehouse/distribution team to ensure items are dispatched.
  6. Compile weekly forecasts for the warehouse to ensure they are aware of any changes to pricing, products, and new released items.
  7. Update internal systems and spreadsheets to ensure that records are kept up to date at all times.
Requirements:
  1. A minimum of 2 years' experience working in a customer service role is essential, as you will be liaising with people at all levels daily.
  2. Confidence with systems and spreadsheets is essential – while training will be provided, you need to be a confident systems user to quickly learn.
  3. Excellent communication skills, both written and spoken – you will liaise with customers and internal teams over the phone and via email.
  4. We are looking for a team player who enjoys collaborating with colleagues and is happy to contribute ideas to the team.

We offer a competitive basic salary, plus an annual bonus, and hybrid working. Our client has stunning offices in Poole, with free parking on site, and a hybrid work arrangement on offer for all staff (after initial training). In addition to training, the Customer Service Co-ordinator would have the opportunity to earn an annual bonus, on top of annual salary, and additional benefits.

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