IT Support Specialist

1 week ago

Newport, Newport, United Kingdom Stable Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Stable. As a key member of our IT department, you will play a vital role in providing exceptional technical support to our employees across the UK.

Key Responsibilities:

  • Act as the primary point of contact for the IT Service Desk, handling walk-ups, incoming calls, support tickets, and requests.
  • Provide technical support to all employees, with a focus on resolving end-user requirements, including hardware and software support requests.
  • Manage the Starters/Leavers/Movers process, including account creations, and maintain technical documentation and knowledge base articles.
  • General administration and support of on-prem Active Directory and Azure Active Directory, Microsoft 365 applications, including Teams, SharePoint Online, and Exchange Online.
  • Perform application support installation, removal, configuration, and updates.
  • Assist with transformational projects using Microsoft Azure and M365 platforms.
  • Contribute to Continual Service Improvement, Service Reporting, and Service Measurement.
  • Supplier management.

Requirements:

  • Minimum 2-3 years of hands-on experience working in a Microsoft support environment.
  • Windows Server (Active Directory, ADUC, Sites and Services, GPO, DNS, DHCP, Exchange, DFS, SAN) expertise.
  • Troubleshooting client-side issues, Windows 10, networking, and mailflow.
  • Fundamentals of Azure Infrastructure.
  • Hands-on experience with M365 services, including Teams, SharePoint, Exchange Online, Azure AD, and Intune.
  • Experience supporting SharePoint online environments, including document libraries.
  • PowerShell/batch scripting knowledge.
  • General experience supporting security tooling (EDR, SIEM, IDS, IPS, Email Security).
  • Fundamental 101 networking knowledge, DNS, DHCP, VLANs, Firewalls, routing, VPNs.
  • Exposure to Information Security frameworks (e.g., ISO 27001/NIST).
  • Managing and supporting VMware server estates.

About You:

We are looking for an ambitious 2nd-line professional who is eager to grow into a 3rd-line role and beyond. If you have a passion for IT support and a desire to work in a dynamic and growing company, we encourage you to apply.

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