Customer Service Representative
3 days ago
Job Title: Customer Resolution Executive
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Resolution Executive. As a key member of our customer service team, you will be responsible for resolving customer complaints in a timely and professional manner, ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Customer Complaint Resolution: Receive and respond to customer complaints via various communication channels, including phone calls, emails, and other forms of correspondence.
- Investigation and Analysis: Conduct thorough investigations into customer complaints, gathering relevant information and analyzing data to identify the root cause of the issue.
- Communication and Resolution: Communicate with customers to understand their concerns, provide solutions, and resolve complaints in a timely and professional manner.
- Process Improvement: Identify opportunities to enhance the customer experience and prevent future complaints through proactive measures.
- Reporting and Feedback: Provide regular reports on complaint trends and areas for improvement, and offer feedback to management on potential process enhancements or product improvements.
Requirements:
- Experience: Previous experience in a customer-facing role, preferably in the travel industry.
- Knowledge: Thorough knowledge of booking terms and conditions, ABTA and ATOL guidelines, and customer service principles.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple priorities.
What We Offer:
A competitive salary and company benefits package, reflecting your experience and skills.
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