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Operational Customer Service Coordinator

2 months ago

London, United Kingdom dnata Catering UK Full time
About the Role

We are seeking a highly organized and customer-focused Operational Customer Service Administrator to join our team at dnata Catering UK. As a key member of our administrative team, you will play a vital role in providing exceptional customer service and support to our clients and customers.

Key Responsibilities
  • Customer Service Administration: Provide efficient and effective administrative support to clients and customers, including responding to inquiries, resolving complaints, and maintaining accurate records.
  • Communication and Coordination: Communicate effectively with internal and external customers, and coordinate meetings, presentations, and other events as required.
  • Data Management: Manage and maintain accurate data in our Customer Performance System, and assist in the review of delivery notes, invoices, and revenue assurance.
  • Reporting and Analysis: Produce reports as required, and assist in the analysis of data to inform business decisions.
  • Health and Safety: Ensure full awareness of work health and safety requirements and expectations, and take steps to minimize health and safety risks for self and colleagues.
Requirements
  • Excellent IT Skills: Proficiency in Microsoft Office and various databases.
  • Strong Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Good Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external customers.
  • Attention to Detail: High level of attention to detail, with a focus on accuracy and quality.
  • Time Management: Ability to work effectively under pressure, and manage time to meet deadlines.
Desirable Criteria
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a similar industry.
  • Inflight Catering Experience: Experience in the inflight catering industry, or a related field.
About dnata Catering UK

dnata Catering UK is a leading provider of in-flight catering and retail services, renowned for delivering exceptional culinary experiences to airlines across the globe. We are committed to a set of core values that guide our operations and services, including customer satisfaction, integrity, innovation, and sustainability.