Technical Support Manager

2 weeks ago

Warrington, United Kingdom Nextech Group Ltd Full time

Position:
IT Manager

Location:
Warrington / Cheshire

Compensation:
Up to £40,000

Work Environment:
Fully Office based

Perks:
Mileage reimbursement, Pension plan, Parking facilities, and 28 days of annual leave

Overview:


Lead a vibrant technical support and Helpdesk team within a Managed Service Provider (MSP), acting as the key escalation point for both clients and team members. Combine technical knowledge with leadership skills to enhance service delivery, foster employee growth, and improve operational effectiveness. Directly oversee staff evaluations, recruitment processes, adherence to service level agreements (SLAs), and continuous support schedules.

Main Duties:

  • Uphold our clients' Quality Management system, ensuring compliance with established procedures and consistently high service standards.
  • Deliver both proactive and reactive technical assistance to our clientele, resolving issues swiftly and efficiently.
  • Ensure uninterrupted coverage of the technical desk, managing schedules for 24/7 support.
  • Act as the primary technical escalation point for the support team, addressing complex issues within agreed SLAs.
  • Promote training initiatives for yourself and the team, collaborating with other management members for comprehensive development.
  • Guarantee meticulous documentation and auditing of new client onboarding processes.
  • Oversee the procurement of software, tools, and equipment within budgetary limits for the technical teams.
  • Conduct annual performance evaluations for all technical team members, nurturing a culture of growth and accountability.
  • Manage all aspects of technical support staff administration, including recruitment, disciplinary measures, and performance targets in partnership with HR and the Managing Director.
  • Assist Account Managers in client evaluations, utilizing technical insights to strengthen customer relationships.

Qualifications:

  • Ideally MCP certified or possesses an equivalent current Microsoft qualification.
  • Holds a valid UK driving license.
  • Proven experience in a small to medium-sized business end-user environment.
  • Strong interpersonal abilities, capable of effective communication with stakeholders at all levels, including company owners.
  • Proficient in delivering clear and concise reports and presentations.
  • Demonstrated capability to lead and develop a growing technical team effectively.


This position is ideal for a candidate aspiring to advance into senior management while remaining engaged in hands-on tasks as needed.

  • Technical Support Manager

    3 weeks ago

    Warrington, Warrington, United Kingdom Nextech Group Limited Full time

    Job OverviewPosition: IT Manager Company: Nextech Group Limited Location: Warrington / Cheshire Compensation: Up to £40,000Work Environment: Fully Office based Employee Benefits: Mileage reimbursement, Pension plan, Parking facilities, and 28 days of annual leaveRole Summary:As the IT Manager, you will lead a vibrant technical support and Helpdesk team...

  • Technical Support

    3 months ago

    Warrington, United Kingdom Harris Computer Systems Full time

    Force Information Systems Limited (FIS), a Harris Computer company, is currently recruiting for a Technical Support Analyst on a permanent, remote-working basis. **Position & Responsibilities** In performing this role your core duties and responsibilities will include, but will not be limited to: - Handles the escalated support calls or tickets; may work...

  • Technical Support Operator

    3 months ago

    Warrington, United Kingdom Vestas Full time

    Sales > SBU NCE > Multibrand & Offshore Troubleshooting NCE **Multibrand & Offshore Troubleshooting NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units.** **Main tasks for the department...

  • Technical Support Specialist

    5 days ago

    Warrington, Warrington, United Kingdom Neoci Ltd Full time

    Job SummaryWe are seeking a highly skilled Network Support Engineer to join our team at Neoci Ltd. As a key member of our Service Desk, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Provide technical resolution to network support cases and incidents, adhering to...

  • Technical Support Specialist

    10 hours ago

    Warrington, Warrington, United Kingdom Neoci Ltd Full time

    Job Title: Technical Support Specialist Location: Remote Salary: Competitive Main Purpose of Role As a Technical Support Specialist at Neoci Ltd, you will be part of a team responsible for delivering exceptional customer and technical service support. Your focus will be on providing top-notch service to our clients, working in a fast-paced Service Desk...

  • Technical Support Specialist

    13 hours ago

    Warrington, Warrington, United Kingdom Neoci Ltd Full time

    Job Title: Technical Support Specialist Location: Remote Salary: Competitive Main Purpose of Role As a Technical Support Specialist at Neoci Ltd, you will be part of a team responsible for delivering exceptional customer and technical service support. Your focus will be on providing top-notch service to our clients, working in a fast-paced Service Desk...

  • Technical Support Specialist

    14 hours ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Job OverviewSenitor Associates is seeking a highly motivated and detail-oriented Technical Support Specialist to join our technical team. As a key member of our team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key Responsibilities:Respond to and resolve technical issues in a timely and professional...

  • Technical Support Specialist

    10 hours ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Job OverviewSenitor Associates is seeking a highly motivated and detail-oriented Technical Support Specialist to join our technical team. As a key member of our team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key Responsibilities:Respond to and resolve technical issues in a timely and professional...

  • Technical Support Specialist

    5 days ago

    Warrington, Warrington, United Kingdom Neoci Ltd Full time

    Main Purpose of the RoleYou will be working as part of a team to deliver customer and technical service support with a focus on delivering great customer service. Working in a busy Service Desk environment, you will be an escalation point for support cases raised by our partners, which have not been resolved at first line.Key ResponsibilitiesTo provide...

  • Technical Manager

    1 month ago

    Warrington, United Kingdom Aspirare Recruitment Full time

    Technical Manager, Warrington, Salary £45,000 to £48,000 per annum, Includes Company Car or Car Allowance, Generous Company Pension & Excellent Holiday Entitlement! A well-established facilities management company is seeking a Technical Manager to oversee a team of skilled engineers at their Warrington site. The Technical Manager will be responsible for...

  • Technical Support Engineer

    5 days ago

    Warrington, Warrington, United Kingdom CV-Library Full time

    About the RoleCV-Library is seeking a highly skilled and experienced 2nd Line Support Engineer to join their technical support team. As a key member of the team, you will be responsible for resolving complex technical issues and providing exceptional support to clients.Key ResponsibilitiesProvide technical support to clients via phone, email, or remote...

  • Technical Manager

    4 weeks ago

    Warrington, United Kingdom Aspirare Recruitment Full time

    Technical Manager, Warrington, Salary £45,000 to £48,000 per annum, Includes Company Car or Car Allowance, Generous Company Pension & Excellent Holiday Entitlement!A well-established facilities management company is seeking a Technical Manager to oversee a team of skilled engineers at their Warrington site. The Technical Manager will be responsible for...

  • Technical Support Advisor

    3 months ago

    Warrington, United Kingdom KwikFit Full time

    **About us** Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That’s what it’s...

  • Technical Recruitment Specialist

    1 day ago

    Warrington, Warrington, United Kingdom Gap Technical Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Recruitment Specialist to join our team at Gap Technical Ltd. As a Recruitment Consultant, you will be responsible for identifying, attracting, and selecting top talent for our clients in the manufacturing and engineering sectors.Key ResponsibilitiesDevelop and execute recruitment...

  • Technical Recruitment Specialist

    1 day ago

    Warrington, Warrington, United Kingdom Gap Technical Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Recruitment Specialist to join our team at Gap Technical Ltd. As a Recruitment Consultant, you will be responsible for identifying, attracting, and selecting top talent for our clients in the manufacturing and engineering sectors.Key ResponsibilitiesDevelop and execute recruitment...

  • Technical Manager

    2 months ago

    Warrington, United Kingdom Morgan Ryder Full time

    Technical ManagerMorgan Ryder Warrington, England, United KingdomTechnical ManagerSalary : £62000 plus bonus, Bonus, Pension up to 9%, 30 days holiday plus bank holidays, Family private medical insurance, Progression and development opportunities, employee wellbeing benefits.Location : Warrington site based with European travelGlobal chemical manufacturer...

  • Technical Support Operator

    3 months ago

    Warrington, United Kingdom Vestas Full time

    **Region NCE > SBU NCE Service > Troubleshooting Offshore & Multibrand NCE** **Responsibilities** Your main responsibilities will be: - Handling stopped turbines on daily basis in a shift plan, partial working on weekends - Support Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive...

  • Technical Support Specialist

    14 hours ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Senitor Associates. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.Key Responsibilities:Technical Support: Provide...

  • Technical Support Specialist

    11 hours ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Senitor Associates. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.Key Responsibilities:Technical Support: Provide...

  • Technical Support Engineer

    5 days ago

    Warrington, Warrington, United Kingdom Mark One Consultants Full time

    About Mark One ConsultantsWe are a leading I.T. management consultancy seeking a skilled IT Support Specialist to join our busy technical support team. As a dynamic and forward-thinking company, we are committed to delivering exceptional service to our clients.Job SummaryThe ideal candidate will have prior experience in the I.T services industry, with a...