Technical Support Manager
3 weeks ago
Position: IT Manager
Company: Nextech Group Limited
Location: Warrington / Cheshire
Compensation: Up to £40,000
Work Environment: Fully Office based
Employee Benefits: Mileage reimbursement, Pension plan, Parking facilities, and 28 days of annual leave
Role Summary:
As the IT Manager, you will lead a vibrant technical support and Helpdesk team within a Managed Service Provider (MSP). Your primary responsibility will be to act as the main escalation point for both clients and team members, ensuring that all technical issues are resolved efficiently.
In this role, you will merge your technical knowledge with leadership skills to enhance service delivery standards. Your focus will be on:
- Providing exceptional support to clients and internal teams.
- Implementing best practices for technical operations.
- Driving continuous improvement initiatives within the support division.
Your expertise will be crucial in fostering a culture of excellence and responsiveness, ensuring that Nextech Group Limited remains a leader in the technology support sector.
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