Technical Support Advisor

3 months ago

Warrington, United Kingdom KwikFit Full time

**About us**
Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That’s what it’s all about for us - being there for customers. We’re heroes to our local communities. That’s why we say, ‘you can’t get better’.

**The role**
Reporting to the Customer Support Team Leader, the Technical Support Advisor is responsible
for providing daily support to the both the Mobile Technicians and the Customer Service Teams, in
technical problem solving, ensuring customers receive an exceptional service.
The Technical Support Advisor role is essential in guiding colleagues with their in-depth knowledge
and experience of the many regular and unusual challenges a Mobile Technician will come across
on a daily basis. The role is also key in communication with the Customer Support Team of any
exceptional circumstances and potential delays to fulfilling customer service, as well as
communicating to Senior Managers any challenges of note or areas for improvement.

**Key accountabilities**
- Provision of effective and efficient technical support to the Mobile Technicians and Customer

Support Advisors ensuring that all processes and procedures are adhered to, minimising any

disruption to the business and to the delivery of exceptional customer service.
- Maintaining the lines of communication inbound/outbound with Mobile Technicians, eg phone,
- Proactively identifying support needs of Mobile Technicians based on type and frequency of

queries.
- Maintaining regular communication with the Mobile Regional Operations Managers, providing

feedback of Mobile Technicians performance, highlighting positive instances as well as

identifying any necessary improvements or additional training required.
- Keeping own technical and procedural knowledge up to date to ensure advice and guidance

is sound and in line with Health and Safety.
- Using understanding of Failure Demand to guide Mobile Technicians in getting customer

service “right first time, every time”.
- Assess and providing feedback on any necessary process improvements, working with the

relevant stakeholders to assess and implement any changes.
- Ensuring Health and Safety aspects of their own and others job roles are adhered to

**Skills & experience**
- Relevant industry experience in technical automotive and customer service capacity, in a KPI

driven environment
- Exceptional technical knowledge and experience relating to vehicles and tyres
- Ability to quickly diagnose technical issues and identify solutions to queries whilst dealing with

frontline employees in a sensitive and diplomatic manner
- Confident and effective communicator with the ability to convey information in a clear,

structured, and understandable manner, adapting approach to suit different situations
- Fosters effective and productive working relationships by demonstrating a positive, pro-active,

and professional approach
- Demonstrable sense of responsibility, integrity, and resilience with the ability to build trust
- Capacity to work efficiently with both speed and accuracy, remaining calm under pressure,

when dealing with multiple competing priorities and challenging workload
- Good level of IT skills with the aptitude to learn new systems quickly

Key Performance Indicators
- Achieving key maximum performance targets
- Minimisation cancelled jobs and Failure Demand
- Complete timely and effective problem solving, escalating where required
- Maintain effective communication with relevant departments and stakeholders

**Other**
- Competitive salary
- Up to 29 days holidays
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Wide range of wellbeing support for you and your family

Job Reference: KF14311

  • Customer Support Advisor

    3 months ago

    Warrington, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Support Advisor Location: Woolston, Warrington (WA1 4PN) **Salary**: £24,239 per annum Shifts: Monday - Friday 40 hours per week Contract Type: 12 Month Fixed Term Contract We are currently recruiting for an experienced Customer Support Advisor for our who is the world's number one manufacturer of materials handling...

  • Customer Support Advisor

    3 months ago

    Warrington, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Support Advisor Location: Woolston, Warrington (WA1 4PN) **Salary**: £24,239 per annum Shifts: Monday - Friday 40 hours per week Contract Type: Permanent & 12 month FTC We are currently recruiting for experienced Customer Support Advisors for our who is the world's number one manufacturer of materials handling...

  • Product Technical Advisor

    4 weeks ago

    Warrington, Warrington, United Kingdom New Ventures Recruitment Ltd Full time

    Job OverviewWe are thrilled to present a unique opportunity for a Product Technical Advisor to become a part of our innovative and globally recognized client.This role is perfect for a seasoned Technical Consultant who is eager to broaden their skill set and enhance their technical knowledge across diverse industries. You will have the chance to make a...

  • Service Advisor

    3 months ago

    Warrington, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist** **Salary - up to £28,000 basic OTE £33,000** **Location - Crewe** Richard Abson Group are helping a main car dealership in Warrington, to find them an experienced and quality Service Advisor / Service Receptionist. This is an amazing opportunity to work with a busy and successful dealership and supported...

  • Service Advisor

    3 months ago

    Warrington, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist** **Salary - up to £28,000 basic OTE £33,000** **Location - Warrington** Richard Abson Group are helping a main car dealership in Warrington, to find them an experienced and quality Service Advisor / Service Receptionist. This is an amazing opportunity to work with a busy and successful dealership and...

  • Technical Support

    3 months ago

    Warrington, United Kingdom Harris Computer Systems Full time

    Force Information Systems Limited (FIS), a Harris Computer company, is currently recruiting for a Technical Support Analyst on a permanent, remote-working basis. **Position & Responsibilities** In performing this role your core duties and responsibilities will include, but will not be limited to: - Handles the escalated support calls or tickets; may work...

  • Tech Customer Support Advisor

    3 months ago

    Warrington, United Kingdom 360 Resourcing Solutions Full time

    **Talos360 **is a market-leading and rapidly growing business to business talent software product, but we think like a services business, delivering great customer service and constantly striving to deliver our customer’s a better way to attract, engage, recruit, hire and retain their talent.Talos360 has recently been certified as a ‘Great Place to...

  • Technical Recruitment Specialist

    2 days ago

    Warrington, United Kingdom Gap Technical Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Recruitment Specialist to join our team at Gap Technical Ltd. As a Recruitment Consultant, you will be responsible for identifying, attracting, and selecting top talent for our clients in the manufacturing and engineering sectors.Key ResponsibilitiesDevelop and execute recruitment...

  • Technical Recruitment Specialist

    4 days ago

    Warrington, Warrington, United Kingdom Gap Technical Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Recruitment Specialist to join our team at Gap Technical Ltd. As a Recruitment Consultant, you will be responsible for identifying, attracting, and selecting top talent for our clients in the manufacturing and engineering sectors.Key ResponsibilitiesDevelop and execute recruitment...

  • Technical Recruitment Specialist

    4 days ago

    Warrington, Warrington, United Kingdom Gap Technical Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Recruitment Specialist to join our team at Gap Technical Ltd. As a Recruitment Consultant, you will be responsible for identifying, attracting, and selecting top talent for our clients in the manufacturing and engineering sectors.Key ResponsibilitiesDevelop and execute recruitment...

  • Technical Recruitment Specialist

    2 days ago

    Warrington, United Kingdom Gap Technical Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Recruitment Specialist to join our team at Gap Technical Ltd. As a Recruitment Consultant, you will be responsible for identifying, attracting, and selecting top talent for our clients in the manufacturing and engineering sectors.Key ResponsibilitiesDevelop and execute recruitment...

  • Tax Advisor

    3 months ago

    Warrington, United Kingdom brookson group Full time

    For over 25 years, Brookson has supported the self-employed, contracting, and freelance market with high-quality accountancy and finance support. We offer a wide range of accountancy and finance services tailored to the needs of our customers and we are now seeking a Tax Advisor to work within the accountancy services department. We have offices in...

  • Technical Advisor

    3 months ago

    Warrington, United Kingdom Environment Agency Full time

    Number of jobs available- 1 - Region- North West - City/Town- Warrington - Building/Site- Richard Fairclough House - Grade- Staff Grade 5 - Post Type- Permanent - Working Pattern- Full Time - Role Type- Administration / Corporate Support - Salary Minimum- £37,462 - Job description- To support the development of technical and procedural advice and guidance,...

  • Technical Support Operator

    3 months ago

    Warrington, United Kingdom Vestas Full time

    Sales > SBU NCE > Multibrand & Offshore Troubleshooting NCE **Multibrand & Offshore Troubleshooting NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units.** **Main tasks for the department...

  • Technical Support Specialist

    3 days ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Senitor Associates. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.Key Responsibilities:Technical Support: Provide...

  • Technical Support Specialist

    3 days ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Senitor Associates. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.Key Responsibilities:Technical Support: Provide...

  • Technical Support Manager

    2 weeks ago

    Warrington, United Kingdom Nextech Group Ltd Full time

    Position: IT Manager Location: Warrington / Cheshire Compensation: Up to £40,000Work Environment: Fully Office based Perks: Mileage reimbursement, Pension plan, Parking facilities, and 28 days of annual leaveOverview:Lead a vibrant technical support and Helpdesk team within a Managed Service Provider (MSP), acting as the key escalation point for both...

  • Tax Advisor

    3 months ago

    Warrington, United Kingdom Taylor Rose Recruitment Full time

    Full Time or Part Time, Permanent - Warrington, Cheshire - Posted 8 hours ago Due to continued growth, Tax Specialists Taylor Rose Recruitment have been instructed on a Tax Advisor opportunity on behalf of our client in Warrington, Cheshire. Perfect for CTA Qualified (PQ or ATT also considered) Tax professional with a passion for advisory work: Develop...

  • HSE Advisor

    3 months ago

    Warrington, United Kingdom Jacobs Full time

    HSE Advisor-(EST0001OV) Your Impact: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive...

  • Technical Support Specialist

    3 days ago

    Warrington, Warrington, United Kingdom Neoci Ltd Full time

    Job Title: Technical Support Specialist Location: Remote Salary: Competitive Main Purpose of Role As a Technical Support Specialist at Neoci Ltd, you will be part of a team responsible for delivering exceptional customer and technical service support. Your focus will be on providing top-notch service to our clients, working in a fast-paced Service Desk...