Technical Support Advisor

5 months ago

Warrington, United Kingdom KwikFit Full time

**About us**
Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That’s what it’s all about for us - being there for customers. We’re heroes to our local communities. That’s why we say, ‘you can’t get better’.

**The role**
Reporting to the Customer Support Team Leader, the Technical Support Advisor is responsible
for providing daily support to the both the Mobile Technicians and the Customer Service Teams, in
technical problem solving, ensuring customers receive an exceptional service.
The Technical Support Advisor role is essential in guiding colleagues with their in-depth knowledge
and experience of the many regular and unusual challenges a Mobile Technician will come across
on a daily basis. The role is also key in communication with the Customer Support Team of any
exceptional circumstances and potential delays to fulfilling customer service, as well as
communicating to Senior Managers any challenges of note or areas for improvement.

**Key accountabilities**
- Provision of effective and efficient technical support to the Mobile Technicians and Customer

Support Advisors ensuring that all processes and procedures are adhered to, minimising any

disruption to the business and to the delivery of exceptional customer service.
- Maintaining the lines of communication inbound/outbound with Mobile Technicians, eg phone,
- Proactively identifying support needs of Mobile Technicians based on type and frequency of

queries.
- Maintaining regular communication with the Mobile Regional Operations Managers, providing

feedback of Mobile Technicians performance, highlighting positive instances as well as

identifying any necessary improvements or additional training required.
- Keeping own technical and procedural knowledge up to date to ensure advice and guidance

is sound and in line with Health and Safety.
- Using understanding of Failure Demand to guide Mobile Technicians in getting customer

service “right first time, every time”.
- Assess and providing feedback on any necessary process improvements, working with the

relevant stakeholders to assess and implement any changes.
- Ensuring Health and Safety aspects of their own and others job roles are adhered to

**Skills & experience**
- Relevant industry experience in technical automotive and customer service capacity, in a KPI

driven environment
- Exceptional technical knowledge and experience relating to vehicles and tyres
- Ability to quickly diagnose technical issues and identify solutions to queries whilst dealing with

frontline employees in a sensitive and diplomatic manner
- Confident and effective communicator with the ability to convey information in a clear,

structured, and understandable manner, adapting approach to suit different situations
- Fosters effective and productive working relationships by demonstrating a positive, pro-active,

and professional approach
- Demonstrable sense of responsibility, integrity, and resilience with the ability to build trust
- Capacity to work efficiently with both speed and accuracy, remaining calm under pressure,

when dealing with multiple competing priorities and challenging workload
- Good level of IT skills with the aptitude to learn new systems quickly

Key Performance Indicators
- Achieving key maximum performance targets
- Minimisation cancelled jobs and Failure Demand
- Complete timely and effective problem solving, escalating where required
- Maintain effective communication with relevant departments and stakeholders

**Other**
- Competitive salary
- Up to 29 days holidays
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Wide range of wellbeing support for you and your family

Job Reference: KF14311

  • Technical Support Specialist

    1 month ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team on a long-term, ongoing temporary basis.The successful candidate will work from our office in Birchwood, Warrington, and will be required to work 37.5 hours per week,...

  • Technical Support Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team on a long-term, ongoing temporary basis.The successful candidate will work from our office in Birchwood, Warrington, and will be required to work 37.5 hours per week,...

  • Technical Support Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team on a long-term, ongoing temporary basis.The successful candidate will work from our office in Birchwood, Warrington, and will be required to work 37.5 hours per week,...

  • Technical Support Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team on a long-term, ongoing temporary basis.The successful candidate will work from our office in Birchwood, Warrington, and will be required to work 37.5 hours per week,...

  • Technical Support Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team on a long-term, ongoing temporary basis.The successful candidate will work from our office in Birchwood, Warrington, and will be required to work 37.5 hours per week,...

  • Technical Support Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team on a long-term, ongoing temporary basis.The successful candidate will work from our office in Birchwood, Warrington, and will be required to work 37.5 hours per week,...

  • Customer Support Advisor

    5 months ago

    Warrington, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Support Advisor Location: Woolston, Warrington (WA1 4PN) **Salary**: £24,239 per annum Shifts: Monday - Friday 40 hours per week Contract Type: Permanent & 12 month FTC We are currently recruiting for experienced Customer Support Advisors for our who is the world's number one manufacturer of materials handling...

  • Service Advisor

    5 months ago

    Warrington, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist** **Salary - up to £28,000 basic OTE £33,000** **Location - Crewe** Richard Abson Group are helping a main car dealership in Warrington, to find them an experienced and quality Service Advisor / Service Receptionist. This is an amazing opportunity to work with a busy and successful dealership and supported...

  • Service Advisor

    5 months ago

    Warrington, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist** **Salary - up to £28,000 basic OTE £33,000** **Location - Warrington** Richard Abson Group are helping a main car dealership in Warrington, to find them an experienced and quality Service Advisor / Service Receptionist. This is an amazing opportunity to work with a busy and successful dealership and...

  • Technical Customer Service Representative

    1 month ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional customer service and technical support to a wide range of customers.Key...

  • Technical Customer Service Representative

    1 month ago

    Warrington, Warrington, United Kingdom Reed Full time

    Job Title: Technical Customer Service AdvisorOur client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional customer service and technical support to a wide range of customers.Key...

  • Carbon Advisor

    1 month ago

    Warrington, United Kingdom CV-Library Full time

    Our client is one of the largest construction companies within the UK with internationally-renowned experience in the successful delivery of technically demanding, multi-disciplinary and logistically complex projects. They now have a requirement for two Carbon Advisors to join their highways division, one covering London/South East, the other...

  • Carbon Advisor

    1 month ago

    Warrington, United Kingdom Clarke Bridges Resourcing Ltd Full time

    Our client is one of the largest construction companies within the UK with internationally-renowned experience in the successful delivery of technically demanding, multi-disciplinary and logistically complex projects.They now have a requirement for two Carbon Advisors to join their highways division, one covering London/South East, the other Manchester/North...

  • Technical Sales Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom GAP Group Ltd. Full time

    Job Title:Technical Sales AdvisorJob Summary:We are seeking a highly motivated and experienced Technical Sales Advisor to join our Power Services team at GAP Group Ltd. As a Technical Sales Advisor, you will be responsible for maximizing revenue opportunities from existing major account customers and winning new business.Key Responsibilities:Deliver sales...

  • Technical Sales Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom GAP Group Ltd. Full time

    Job Title:Technical Sales AdvisorJob Summary:We are seeking a highly motivated and experienced Technical Sales Advisor to join our Power Services team at GAP Group Ltd. As a Technical Sales Advisor, you will be responsible for maximizing revenue opportunities from existing major account customers and winning new business.Key Responsibilities:Deliver sales...

  • Technical Sales Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom GAP Group Ltd. Full time

    Job Title:Technical Sales AdvisorJob Summary:We are seeking a highly motivated and experienced Technical Sales Advisor to join our Power Services team at GAP Group Ltd. As a Technical Sales Advisor, you will be responsible for maximizing revenue opportunities from existing major account customers and winning new business.Key Responsibilities:Deliver sales...

  • Technical Sales Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom GAP Group Ltd. Full time

    Job Title:Technical Sales AdvisorJob Summary:We are seeking a highly motivated and experienced Technical Sales Advisor to join our Power Services team at GAP Group Ltd. As a Technical Sales Advisor, you will be responsible for maximizing revenue opportunities from existing major account customers and winning new business.Key Responsibilities:Deliver sales...

  • Tax Advisor

    5 months ago

    Warrington, United Kingdom brookson group Full time

    For over 25 years, Brookson has supported the self-employed, contracting, and freelance market with high-quality accountancy and finance support. We offer a wide range of accountancy and finance services tailored to the needs of our customers and we are now seeking a Tax Advisor to work within the accountancy services department. We have offices in...

  • Customer Service Advisor

    1 month ago

    Warrington, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Location: Warrington (WA3 7PG) Salary: £26,000 per annum Shifts: Monday- Friday 08:30- 17:00 Contract Type: Permanent Our client is a worldwide leader in industrial fluid system manufacturing and support, and they are currently looking for an experienced Customer Service Advisor to join their expanding...

  • Technical Sales Specialist

    4 weeks ago

    Warrington, Warrington, United Kingdom Gap Technical Ltd Full time

    Job Title: Technical Sales EngineerAbout the Role:We are seeking a highly skilled Technical Sales Engineer to join our team at Gap Technical Ltd. As a Technical Sales Engineer, you will be responsible for advising customers on how to use our products effectively, while also identifying new business opportunities.Key Responsibilities:Provide technical support...