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Senior IT Support Specialist

2 months ago


Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Summary:

We are seeking a highly skilled and customer-focused Senior IT Support Specialist to join our team at GBA5 EntServ UK Limited. As a key member of our technical support team, you will be responsible for providing on-site desktop support for our clients, troubleshooting technical issues, and ensuring seamless IT operations.

Key Responsibilities:

  • Provide on-site technical support for desktops, laptops, printers, and mobile devices
  • Troubleshoot hardware and software issues, including Windows platforms and Microsoft 365
  • Build and deploy PCs, patch network points, and troubleshoot printer problems
  • Work with offshore teams to provide on-the-ground feedback and guidance
  • Document site processes and maintain knowledgebase articles

Requirements and Qualifications:

  • Technical knowledge of current and past Microsoft Windows operating systems
  • Experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune, etc.)
  • Knowledge of Windows imaging techniques (Network & Local)
  • Microsoft Active Directory & Azure Active Directory knowledge
  • Remote desktop support tools
  • Desktop/printer configurations
  • Excellent interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Experience with ticket management and break-fix, IMACs, incidents, and projects

About Us:

GBA5 EntServ UK Limited is a leading provider of IT solutions and services. We are committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence. As a member of our team, you will have the opportunity to work with a diverse range of clients, develop your technical skills, and contribute to the growth and success of our organization.