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Reception Manager
2 months ago
We are seeking a highly motivated and experienced Customer Service Lead to join our Reception Team at Gymbox. As a key member of our team, you will be responsible for delivering exceptional customer service, leading and motivating the Member Experience team, and driving retail sales performance.
Key Responsibilities- Lead and motivate the Member Experience team to ensure exceptional customer service and high standards of member satisfaction.
- Set an inspiring example of outstanding customer service and maintain high standards in all interactions with members and colleagues.
- Oversee reception operations with precision, ensuring seamless day-to-day operations and efficient management of member queries.
- Drive retail sales performance and exceed targets by promoting Gymbox's unique classes, premium equipment, and services.
- Act as a passionate ambassador for Gymbox, embodying the company's values and mission.
- Experience in team leadership and customer service, with a proven track record of delivering exceptional results.
- Ability to handle pressure and prioritize tasks effectively in a fast-paced environment.
- Strong organizational skills, with attention to detail and ability to multitask.
- Excellent communication and interpersonal skills, with a positive and can-do attitude.
- Availability to work a variety of shifts, including early mornings, late nights, and weekends.
- A competitive starting salary of £25,500.00 per year, with an increase to £27,000.00 upon completion of Reception Manager training.
- Performance-based monthly and quarterly bonuses, recognizing outstanding achievements and contributions to the team.
- Opportunities for career advancement in a rapidly growing and dynamic company.
- Access to company-sponsored training and skill development, enabling you to grow and succeed in your role.
- A range of benefits, including complimentary Gymbox membership, loyalty holiday scheme, and party invitations.
