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Reservation Coordinator

2 months ago

London, Greater London, United Kingdom Caprice Holdings Full time
{"title": "Reservationist", "description": "Key Responsibilities
  • Manage all incoming reservation requests via phone, email, and online platforms, ensuring bookings are accurately recorded and confirmed.
  • Communicate with guests to confirm reservations, answer questions, and accommodate any special requests or dietary needs.
  • Assist in coordinating large parties, private events, and special occasions, working closely with the restaurant management team.
  • Monitor the restaurant's seating capacity, ensuring reservations are spaced appropriately to avoid overbooking.
  • Maintain a friendly and professional demeanor when interacting with guests, addressing inquiries and resolving any issues that may arise.
Requirements
  • Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.
  • Excellent communication and customer service skills, with a warm and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.
  • Proficiency with reservation management systems (experience with platforms like OpenTable or SevenRooms is preferred).
", "company": "Caprice Holdings", "benefits": "
  • Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group
  • Unrivalled opportunities for progression across the Group
  • 28 days holiday, increasing with length of service up to 5 extra days
  • Recommend a friend scheme with great bonuses per individual referral
  • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more
  • Reward programmes, long service awards, and staff recognition and incentives
", "lang_code": "en-US"}