Senior Contracts Manager

7 days ago


Southall, Greater London, United Kingdom 18 Recruitment Limited Full time

Job Summary:
18 Recruitment Limited is seeking an experienced Contracts Manager to join our client's team in the social housing maintenance sector. The successful candidate will be responsible for the full running of the contract, including program planning, scheduling works, KPI monitoring, and performance improvement.

Key Responsibilities:
• Manage the contract and serve as the main point of contact for the client
• Oversee the day-to-day repairs, voids, and planned works, ensuring timely completion and high-quality results
• Conduct pre- and post-inspection of larger projects, resolving escalated complaints, and meeting staff training needs
• Organize sub-contractors, work allocation, and out-of-hours rotas, ensuring Health and Safety levels are maintained
• Develop and implement strategies to improve productivity, measure performance, and enhance customer relationships
• Collaborate with the management team to drive business growth and expansion

Requirements:
• Proven track record in leading and delivering response maintenance contracts with public sector/housing association clients
• Strong IT literacy, with good knowledge of Microsoft packages
• Excellent written and oral communication skills
• Good understanding of Health and Safety legislation
• Experience in managing and improving internal and external customer relationships and conflict handling
• Ability to manage a large directly employed workforce, including Supervisors and Multi-Trade Operatives

What We Offer:
• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package



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