IT Service Desk Manager
12 hours ago
We are seeking an experienced Service Desk Manager to lead our team in delivering exceptional customer service and support to our clients across various industries.
Key Responsibilities:
- Lead and mentor the Service Desk team to achieve high performance standards and excellent user satisfaction.
- Develop and implement effective Major Incident Management and Change Management processes to meet customer contractual requirements.
- Manage Problem Management and conduct regular team meetings and one-to-one reviews to monitor progress and drive performance.
- Collaborate with the team to identify knowledge gaps and implement training and development plans.
- Manage suppliers and attend supplier meetings to support service improvement activities.
- Provide monthly reporting on SLA performance, risks, and issues, as well as service improvement initiatives.
What We Offer:
- 25 days of annual leave, plus bank holidays.
- Hybrid working arrangement.
- Life assurance and health cash plan.
- Industry training and certifications funded.
Our client is a leading telecoms business with a strong reputation for delivering high-quality services to their clients. If you are a motivated and experienced Service Desk Manager looking for a new challenge, please apply with your CV to learn more about this opportunity.
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