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IT Service Desk Manager
2 months ago
We are seeking an experienced Service Desk Manager to lead our team in delivering exceptional customer service and support to our clients across various industries.
Key Responsibilities:
- Lead and mentor the Service Desk team to achieve high performance standards and excellent user satisfaction.
- Develop and implement effective Major Incident Management and Change Management processes to meet customer contractual requirements.
- Manage Problem Management and conduct regular team meetings and one-to-one reviews to monitor progress and drive performance.
- Work with the team to identify knowledge gaps and implement training and development plans.
- Manage suppliers and attend supplier meetings to support service improvement activities.
- Provide monthly reporting on SLA performance, risks, and issues, as well as service improvement initiatives.
What We Offer:
- 25 days of annual leave, plus bank holidays.
- Hybrid working arrangement.
- Life assurance and health cash plan.
- Industry training and certifications funded.
Our client is a leading telecoms business with a strong reputation for delivering high-quality services to their clients. If you are a motivated and experienced Service Desk Manager looking for a new challenge, please apply with your CV to learn more about this opportunity.
