Service Desk Operations Manager
1 week ago
We are seeking a highly skilled Service Desk Manager to join our team at MI5. As a Service Desk Manager, you will play a critical role in managing our service desk operations, ensuring that our customers receive timely and effective support.
Key Responsibilities- Monitor and manage service desk queues to ensure efficient workflows and timely responses to customer inquiries.
- Provide guidance and support to service desk analysts, helping them to navigate complex technical issues and escalate tickets as needed.
- Develop and implement processes to improve service desk efficiency and effectiveness.
- Technical proficiency in ticket management systems and Microsoft tools (Excel, Word, Outlook).
- Experience in service desk operations, including task triage and prioritization.
- Ability to provide leadership and guidance to a team of service desk analysts.
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
MI5 is the UK's domestic counter-intelligence and security agency. We work to protect the UK from terrorism, cyber threats, and other security risks. Our team is dedicated to delivering exceptional service to our customers, and we are seeking a highly skilled Service Desk Manager to join our team.
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely...
-
Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
-
Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
-
Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
-
Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and efficiently.Key...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, overseeing the timely handling of customer inquiries, incidents, and requests, and providing direction to your team of service desk...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and supporting them with escalated tickets.Key ResponsibilitiesManage and...
-
Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
-
Service Desk Operations Manager
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
