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Workspace Operations Lead

3 months ago

London, Greater London, United Kingdom Fora Space Limited Full time

Fora Space Limited is seeking a dedicated and experienced Member Experience Manager to oversee the daily operations of our dynamic flex office spaces.

As a key member of our team, you will play a vital role in ensuring the smooth running of our workspaces and delivering exceptional customer service to our valued members.

Your responsibilities will include:

  • Managing office operations efficiently and safely, creating a positive and productive environment for our members.
  • Providing outstanding customer service, addressing member inquiries promptly and effectively, and resolving any issues that may arise.
  • Leading and developing a team of dedicated individuals, fostering a collaborative and supportive work culture.
  • Maximizing member satisfaction by understanding their needs and exceeding their expectations.

We are looking for an individual with:

  • Proven leadership skills and the ability to motivate and inspire a team.
  • Exceptional communication and interpersonal skills, with a focus on building strong relationships.
  • A proactive and solution-oriented approach to problem-solving.
  • Experience in managing financial processes and budgets.
  • Proficiency in Microsoft Office Suite.

In return, we offer a competitive salary and benefits package, including:

  • 28 days of paid holiday per year.
  • Monthly lunch allowance from Deliveroo.
  • Access to free fruit and cereal.
  • Uniform allowance.
  • Opportunities for professional development and growth.
  • Health shield program.