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Regional Operations Manager
2 months ago
Job Title: Regional Operations Manager
Job Summary:
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at CONSULT2RECRUIT LTD. As a Regional Operations Manager, you will be responsible for providing hands-on support to our branches and Divisional Operations, ensuring that each branch delivers an excellent customer experience while driving sales and continuous improvement.
Key Responsibilities:
- Assist branches in maintaining high levels of operational efficiency and quality assurance across the region.
- Ensure our client work practices, quality procedures, and company policies are strictly followed at all branches.
- Identify and report any Health & Safety (H&S) concerns to the Group H&S Manager/Regional Operations Manager.
- Support the ROM in operational matters, including overseeing specific projects and providing progress reports to the ROM and Senior Leadership Team (SLT).
- Provide managerial cover during branch manager holidays as required.
- Create and analyze Key Performance Indicator (KPI) reports, including back orders, to drive best practices.
- Train branch staff on operational processes, stock counts, and core systems such as Autopart & Insta-Dispatch to ensure full compliance with KPI measures.
- Identify opportunities for improvement at the branch level and support managers in implementing changes. Share best practices and improvements across the branch network.
- Coach, motivate, and mentor staff at various levels to enhance performance.
- Assist with customer visits across business channels when requested, focusing on service excellence, account development, and growth.
Requirements:
- Willingness to travel within the designated region and, when necessary, to other locations across the country.
- Adaptability to a fast-paced, dynamic environment where priorities can change rapidly.
- Previous experience in the truck/trailer parts industry is desirable.
- Proven leadership experience with strong organizational skills.
- Ability to assess situations and make informed decisions.
- Strong communication skills, with the ability to interact effectively with colleagues at all levels.
- Demonstrated success in delivering excellent customer service.
- Competency in Microsoft applications and core company operational systems.
- Excellent time management and prioritization abilities.
- High attention to detail, especially when handling data.
What We Offer:
- 25 Days Holiday
- Company Car/Van
- Private Mileage/Fuel Card
- Pension Plan
