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Customer Service Senior Administrator
2 months ago
We're seeking a highly motivated and customer-focused Senior Administrator to support our transformation and future growth within the Customer Services function. As a key member of our team, you'll be responsible for delivering market-leading service excellence for our customers and advisers.
Key Responsibilities- Resolve customer and adviser queries in a proactive and positive manner
- Design and deliver the most positive experience for customers throughout their journey with Canada Life International
- Proactively identify enhancements to processes and contribute towards their implementation
- Collaborate with peers across the International Business and wider group to ensure seamless customer journeys
- Take ownership of self-development and demonstrate a desire to progress their career within CLI
- Demonstrate enthusiasm and a positive approach to working performance
- Be open and adaptable to change
- Articulate and possess excellent communication skills
- Strong team player with the ability to work with limited supervision
- Confident self-starter with a logical and organised approach to problem-solving
- Strong attention to detail and a desire to deliver quality outcomes
- Minimum 5 A* - C / - 4 Grade GCSEs (including English and Math) or equivalent
We offer a competitive salary and benefits package, including a generous pension and bonus scheme, income protection, private medical insurance, and life assurance. We also provide regular personal and professional development opportunities.
About Canada LifeWe're a company that cares about doing the right thing for our people, customers, and community. Our culture is built on four key behaviours: being curious, owning the outcome, facing into things together, and finding a way forward. We're committed to creating an inclusive workplace where everyone can feel they belong and achieve their potential.
