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Sales Account Manager

2 months ago

Hampton, United Kingdom Office Angels Full time
About the Role

We are seeking a highly motivated and results-driven Sales Client Account Manager to join our team at Office Angels. As a key member of our sales team, you will be responsible for managing and growing key client accounts, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Build and maintain long-term relationships with clients, serving as their primary point of contact.
  • Understand clients' needs and provide tailored solutions to help them achieve their financial goals.
  • Proactively identify opportunities to increase business within existing clients and present value-added propositions.
  • Make high-volume outbound sales calls to warm and existing clients, working towards KPIs to generate financing leads from an extensive existing customer base.
  • Collaborate with cross-functional teams to address client concerns and resolve any issues in a timely manner.
  • Stay up-to-date with industry trends and best practices, informed about changes in regulatory requirements that may impact clients.
  • Track and analyze key metrics to measure client satisfaction and identify areas for improvement.
Requirements
  • Proven experience in a telephone-based customer service or sales role, B2B or B2C.
  • Strong interpersonal and communication skills, with the ability to effectively engage and influence clients.
  • Exceptional customer service mindset and a natural talent for building relationships.
  • Call centre or customer service experience.
  • Analytical skills and attention to detail to effectively assess client needs and develop tailored solutions.
  • Ability to thrive in a fast-paced and deadline-driven environment.
  • Proficiency in MS Office and CRM software.
  • 5 x Grade C or higher in GCSEs to include Maths & English Language.
  • A-Levels or equivalent further education.