Senior Export Operations Specialist

3 weeks ago

Hounslow, Greater London, United Kingdom dbschenker Full time

About the Role

We are seeking a Senior Key Account Specialist to join our team in providing top-notch export services to our valued customers and overseas partners. In this role, you will be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service.

Key Responsibilities

  • Monitor and action generic email boxes and respond in a timely manner.
  • Utilize ProCarS to produce shipping documentation Mawb, Hawb. Prepare export entries in accordance with UK HMRC flights. Job file invoicing.
  • Cost control. Action pending tray daily.
  • Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers/suppliers.
  • Support sales and CSM with customer visits as requested. Ensure customer invoicing is completed in a timely and accurate manner.
  • Ensure all rates received are passed to the Team Leader for loading into ProCarS for auto rating.
  • Support the Team Leader with management and development of staff/arranging the necessary workloads.

Requirements

  • Strong background in airfreight logistics.
  • Expertise in planning, organizing, and executing export operations.
  • Customer-focused with a commitment to satisfaction.
  • Skilled in teamwork and team building.
  • Flexible and effective communicator.
  • Proficient in Word and Excel.

What We Offer

  • Full training and continued professional development to meet compliance and regulatory requirements.
  • 20 days of holiday entitlement plus a day off for your birthday.
  • Pension scheme with up to 6% matched employer contributions.
  • Career paths and development opportunities for personal and professional growth.

About Us

At DB Schenker, we value diversity and are committed to fostering an inclusive workforce. We encourage applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please note that candidates will be subject to the necessary right-to-work checks for the UK, 5 years referencing, and a criminal records check.

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