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Customer Service Director

2 months ago

Manchester, United Kingdom Connections The Recruitment Specialists Full time
Job Description

We are seeking a highly skilled Sales and Customer Service Manager to join our dynamic sales office team at Connections The Recruitment Specialists.

This pivotal role is crucial in delivering exceptional customer experiences and driving sales growth. As the Sales and Customer Service Manager, you will oversee a team of Customer Service Representatives, providing mentorship and guidance while managing day-to-day operations to ensure the efficient handling of customer enquiries and issues.

Key Responsibilities:
  • Oversee the customer service department, ensuring effective management of customer inquiries, order processing, issue resolution, and adherence to service standards.
  • Handle the distribution and updating of new price lists both internally and externally.
  • Ensure timely and accurate delivery of products by liaising with carriers.
  • Maintain CRM files for mail shots, email promotions and other communications.
  • Oversee back order and sales order monitoring to manage inventory effectively.
  • Prepare data sheets for new catalogues and generate turnover reports for internet traders.
  • Support credit control processes, including order release and back order management.
  • Release orders for early warehouse openings and update daily stock feed reports.
  • Assist with quotations and presentations for bulk sales and manage relationships with major Representatives and key customers.

This role requires a strong understanding of sales and customer service principles, as well as excellent leadership and communication skills. If you have a passion for delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity.