Service Management Director

2 weeks ago


Manchester, United Kingdom Smart DCC Full time
Director of Customer Relationship Management

Location: Flexible

Salary: Competitive plus benefits

Smart DCC currently has an operational capability that is delivered in partnership with its IT service providers across multiple locations. This role is pivotal in ensuring that as a service integrator, Smart DCC and its service providers deliver a high quality of service to its customers.

Providing exceptional vision and leadership, the Director of Customer Relationship Management will have extensive experience across service management for setting the operational strategic engagement with the Smart DCC Customers, ensuring that the right processes, people, and technology are in place to ensure a service that delivers an optimal operating model.

  • Help create a vision through strong innovation and strategic leadership to provide present and future direction and goal setting. Manage the Customer Relationship Management function including people development and management, financial management, and business planning, partner, and vendor management.
  • Ensure Customer Relationship Management follows standardised operations and support methods, procedures and policies leveraging ITIL Version 3 or later, partnering tightly with the other Core Services Directors to ensure process alignment is in place.
  • The Director of Customer Relationship Management will have the overall ownership for all operational relationships with the Smart DCC Customers.
  • Accountable for improving our customer service experience, creating engaged customers and facilitating growth in Smart DCC business and its customers.
  • Responsible for improving the communication, collaboration, coordination, negotiation, alignment, leadership, and decision making between our IT Service Providers in support of the Customers, Service Management, and its Service Delivery Management function.
  • Management accountability for Operational Incentive regimes.
  • Experience in setting and delivering short- and long-term strategy aligned with business and customer agendas.
  • Experience of successfully delivering against key customer and business performance outcomes, showing year on year evidenced improvement.
  • Proven thought leadership, innovation, and behavioural management experience.
  • Demonstrated experience in transforming teams through process improvement, performance management, realignment and hiring to achieve higher performance levels.
  • Able to contribute and make decisions at a senior level and be comfortable being the 'go-to' expert in the field of service resilience and proactive operations.
  • Experience of working in a complex customer, supplier, and regulatory stakeholder ecosystem. As a Disability Confident member, Smart DCC is committed to ensuring an inclusive and accessible recruitment process.


  • Manchester, United Kingdom Stride Resource Management Ltd Full time

    We're seeking a highly skilled Insurance Service Delivery Director to join our team at Stride Resource Management Ltd. As a Residential Insurance Specialist Lead, you'll play a critical role in delivering exceptional client service and driving business growth.About the JobThe estimated salary for this position is around £65,000 - £85,000 per annum,...

  • Service Director

    3 weeks ago


    Manchester, United Kingdom WR HVAC Full time £60,000 - £80,000

    Service Director OpportunityWR HVAC | M&E is seeking an experienced Service Director to lead a 2 million revenue maintenance business. The ideal candidate will have a background in cultivating relationships with end users and facilities management companies.Key Responsibilities:• Grow a service department as a Service Director or similar• Manage P&L and...


  • Manchester, United Kingdom Evoke Management Full time

    This opportunity is brought to you by Evoke Management, a UK-based company providing flexible work solutions for experienced professionals.We are seeking a highly skilled and experienced Senior Finance Director to join our network of part-time Finance Directors.The ideal candidate will have a strong background in finance, with a proven track record of...


  • Manchester, United Kingdom Evoke Management Full time

    Unlock a Sustainable Income as a Part-Time Finance DirectorWe're seeking an experienced part-time Finance Director to join our growing team of highly skilled professionals.As a self-employed Finance Director, you'll have full control over your work-life balance and the potential to earn an income in excess of £150,000 per annum.Our hybrid model of in-person...


  • Manchester, United Kingdom Smart DCC Full time

    Service Delivery DirectorThe Service Delivery Director will play a pivotal role in ensuring the delivery of a high-quality service to Smart DCC's customers. This involves setting the operational strategic engagement with customers, ensuring the right processes, people, and technology are in place to deliver an optimal operating model.Key...


  • Manchester, United Kingdom Civil Service Jobs Full time

    Technology Visionary for Investigative ServicesManchester is a key location for this role.The Director of Technology Transformation will lead the technology team focused on delivering a reliable and effective service. The Service Owner will ensure the quality of the service, manage the portfolio, and provide end-to-end service delivery.Provide expert...


  • Manchester, United Kingdom Evoke Management Full time

    Are you a seasoned part-time Finance Director looking for a new challenge?We're seeking an experienced professional to join our team of highly skilled Finance Directors, working with a variety of exciting SME businesses in the Manchester area.As a part-time Finance Director, you'll have the opportunity to work with CEOs, MDs, and Founders, forming strong...


  • Manchester, United Kingdom The University of Manchester Full time

    Director of People ServicesJoin Our Team of People Services at The University of Manchester!Are you a forward-thinking leader with a passion for transforming HR processes and driving digital innovation? Do you have a proven track record of delivering excellence in people services for large, complex organisations? If so, this could be the perfect role for...


  • Manchester, United Kingdom Director File Full time

    Job DescriptionAs a leading firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations. Our national network of offices enables us to offer a comprehensive range of financial and business strategy services to clients across the UK, facilitating...


  • Manchester, United Kingdom undisclosed Full time

    Job Title: Director of Housing ServicesJob Summary:We are seeking a Director of Housing Services to lead our accommodation provision and support services for people facing homelessness and destitution due to their immigration status. As a Director of Housing Services, you will be responsible for developing and implementing housing strategies to meet the...

  • Managing Partner

    6 months ago


    Manchester, United Kingdom Evoke Management Full time

    **Join Evoke Management as a Managing Partner!** **Manchester Location: Home Based / Remote Working** - Are you a seasoned professional with a track record of over 10 years of business success? - Have you built/scaled/exited an SME business or have you collaborated at Director level within SMEs. - OTE of £120,000+ Are you a seasoned professional with a...


  • Manchester, United Kingdom Director File Full time

    As a leading chartered accountancy firm, we offer a comprehensive range of financial services to clients across the UK.About UsWe are a Top 14 firm of chartered accountants, tax and business advisers, working in partnership with clients from entrepreneurs to multi-national corporations.Our ServicesLeveraging our national network of offices, we deliver...

  • Managing Director

    11 hours ago


    Manchester, United Kingdom K3 Capital Group Plc Full time

    Role Overview: As the Transaction Services Managing Director with a focus on Financial Due Diligence, you will play a pivotal role in driving the growth and success of this new line of business within the mid-market segment. Leveraging your strong background and your established relationships within the Transactions market, you will be responsible for...


  • Manchester, United Kingdom LHH Recruitment Full time

    Transaction Services DirectorAt LHH Recruitment, we are seeking a highly skilled Transaction Services Director to lead our financial due diligence projects. The ideal candidate will have a proven track record in transaction services and financial due diligence, with a strong understanding of financial analysis and project management.Key...


  • Manchester, United Kingdom Evoke Management Full time

    Are you a seasoned part-time Finance Director looking for a new challenge? We're seeking an experienced professional to join our team of highly skilled finance experts. As a Portfolio CFO, you'll have the opportunity to work with a variety of exciting SME businesses, providing financial guidance and support to help them achieve their goals.With a strong...


  • Manchester, United Kingdom Civil Service Jobs Full time

    Job SummaryAs a key member of the Civil Service, we are seeking an experienced Director of Digital Transformation and ICT to lead our technology team in delivering a reliable and effective service. This role is responsible for ensuring the quality of the service, managing the portfolio, and providing end-to-end service delivery.Key ResponsibilitiesProvide...


  • Manchester, United Kingdom https:jobs-redefined.cositemap Full time

    This is a critical role responsible for driving strong aftermarket service delivery across the North EMEA region. You will oversee a network of in-country National Service Managers and Service Sales teams to develop a regional service business strategy and budgets.Reporting to the Director of Site Services, you will have 6 reports and together you will...

  • Care Service Director

    4 weeks ago


    Manchester, United Kingdom Compass Associates Full time

    Care Service Director OpportunityWe are working with a large Corporate care provider to recruit a Care Service Director for their Medium sized care home. The successful candidate will be responsible for providing high-quality person-centred care in line with CQC regulations, supporting/developing the well-established team and ensuring sound financial...

  • Service Director

    4 weeks ago


    Manchester, United Kingdom Clear Engineering Recruitment Full time

    Job Title: Service DirectorAre you an experienced Service Manager or Senior Engineer looking to take the next step in your career? A leading company within the renewable power generation sector is seeking a skilled professional to manage the service department. The ideal candidate will have a strong technical background and excellent leadership skills.Key...


  • Manchester, New Hampshire, United Kingdom UK Management College Full time

    Job Title: Course Director for BA ProgrammeUK Management College (UKMC) is seeking a dynamic and experienced Course Director to lead our BA (Hons) Sociology and Criminology programme. The successful candidate will be responsible for providing visionary leadership in the planning, management, and enhancement of the programme.Key Responsibilities:Academic...