Customer Service Director
3 weeks ago
Job Title: Customer Service Director
Job Summary:
We are seeking a highly skilled Customer Service Director to lead our customer service team and drive exceptional customer experiences. The ideal candidate will have a proven track record of delivering outstanding customer service and leading high-performing teams.
Key Responsibilities:
- Develop and implement customer service strategies to drive business growth and customer satisfaction
- Lead and manage a team of customer service representatives to ensure exceptional customer experiences
- Collaborate with cross-functional teams to identify and resolve customer issues
- Monitor and analyze customer feedback to inform service improvements
- Develop and maintain customer service metrics and reporting
Requirements:
- Proven experience in customer service leadership roles
- Strong leadership and communication skills
- Ability to analyze customer feedback and develop service improvements
- Experience with customer service metrics and reporting
- Strong problem-solving and conflict resolution skills
About Us:
Simpson Judge Ltd is a dynamic and growing company that values exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
-
Customer Service Apprenticeship
5 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Service Delivery Director
4 days ago
Manchester, United Kingdom Smart DCC Full timeService Delivery DirectorThe Service Delivery Director will play a pivotal role in ensuring the delivery of a high-quality service to Smart DCC's customers. This involves setting the operational strategic engagement with customers, ensuring the right processes, people, and technology are in place to deliver an optimal operating model.Key...
-
Director of Customer Retention
1 month ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Retention & LoyaltyAbout the Role:We are seeking an experienced Director of Retention & Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty programs that drive customer engagement and profitability.Key...
-
Director of Customer Retention
1 month ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Retention & LoyaltyAbout the Role:We are seeking an experienced Director of Retention & Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty programs that drive customer engagement and profitability.Key...
-
Service Management Director
7 hours ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementLocation: FlexibleSalary: Competitive plus benefitsSmart DCC currently has an operational capability that is delivered in partnership with its IT service providers across multiple locations. This role is pivotal in ensuring that as a service integrator, Smart DCC and its service providers deliver a high quality of...
-
Director of People Services
4 weeks ago
Manchester, United Kingdom The University of Manchester Full timeDirector of People ServicesJoin Our Team of People Services at The University of Manchester!Are you a forward-thinking leader with a passion for transforming HR processes and driving digital innovation? Do you have a proven track record of delivering excellence in people services for large, complex organisations? If so, this could be the perfect role for...
-
Director of Customer Success
4 weeks ago
Manchester, United Kingdom SafetyCulture Full timeUnlock Your Potential as a Director of Customer SuccessSafetyCulture is a customer-centric SaaS company that empowers front-line workers to drive operational excellence and prioritize their safety and well-being. As a Director of Customer Success, you will play a pivotal role in building and executing a customer success strategy that drives customer...
-
Director of Customer Success
4 weeks ago
Manchester, United Kingdom SafetyCulture Full timeUnlock Your Potential as a Director of Customer SuccessSafetyCulture is a customer-centric SaaS company that empowers front-line workers to drive operational excellence and prioritize their safety and well-being. As a Director of Customer Success, you will play a pivotal role in building and executing a customer success strategy that drives customer...
-
Director of People Services
4 weeks ago
Manchester, United Kingdom The University of Manchester Full timeDirector of People ServicesWe are seeking a visionary leader to join our People Directorate as the Director of People Services. As a key member of our leadership team, you will be responsible for delivering efficient and customer-centric people processes across all transactional activities, from payroll and global mobility to HR digital transformation.Key...
-
Director of People Services
4 weeks ago
Manchester, United Kingdom The University of Manchester Full timeDirector of People ServicesWe are seeking a visionary leader to join our People Directorate as the Director of People Services. As a key member of our leadership team, you will be responsible for delivering efficient and customer-centric people processes across all transactional activities, from payroll and global mobility to HR digital transformation.Key...
-
Customer Service Representative
3 weeks ago
Manchester, United Kingdom Select Service Partner UK Ltd Full time £11SSP UKWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team at Pasty Shop, Manchester Piccadilly Station.As a key member of our team, you will be responsible for providing an outstanding customer experience, ensuring a clean, safe and welcoming environment, and collaborating with colleagues to ensure...
-
Director of Customer Relationship Management
3 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
-
Service Director
2 weeks ago
Manchester, United Kingdom WR HVAC Full time £60,000 - £80,000Service Director OpportunityWR HVAC | M&E is seeking an experienced Service Director to lead a 2 million revenue maintenance business. The ideal candidate will have a background in cultivating relationships with end users and facilities management companies.Key Responsibilities:• Grow a service department as a Service Director or similar• Manage P&L and...
-
Director of Customer Success
4 weeks ago
Manchester, United Kingdom SafetyCulture Full timeJob Title: Director of Customer SuccessAt SafetyCulture, we're on a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. We're seeking a seasoned Director of Customer Success to join our UK and Ireland region team.About the RoleWe're looking for a strategic, purpose-driven leader with a track...
-
Director of Customer Success
4 weeks ago
Manchester, United Kingdom SafetyCulture Full timeJob Title: Director of Customer SuccessAt SafetyCulture, we're on a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. We're seeking a seasoned Director of Customer Success to join our UK and Ireland region team.About the RoleWe're looking for a strategic, purpose-driven leader with a track...
-
Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
-
Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
-
Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
-
Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
-
National Prs Sales and Customer Service Director
5 months ago
Manchester, United Kingdom LOFT Full timeAre you ready to lead and inspire a dynamic team towards unprecedented success? At LOFT, we're searching for a visionary leader to drive our PRS sales and customer service teams nationwide. As the National PRS Sales and Customer Service Director, you'll play a pivotal role in shaping the future of our business, focusing on landlord & agency relations, HMOs,...