Customer Service Director

3 weeks ago


Manchester, United Kingdom Simpson Judge Ltd Full time

Job Title: Customer Service Director

Job Summary:

We are seeking a highly skilled Customer Service Director to lead our customer service team and drive exceptional customer experiences. The ideal candidate will have a proven track record of delivering outstanding customer service and leading high-performing teams.

Key Responsibilities:

  • Develop and implement customer service strategies to drive business growth and customer satisfaction
  • Lead and manage a team of customer service representatives to ensure exceptional customer experiences
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Monitor and analyze customer feedback to inform service improvements
  • Develop and maintain customer service metrics and reporting

Requirements:

  • Proven experience in customer service leadership roles
  • Strong leadership and communication skills
  • Ability to analyze customer feedback and develop service improvements
  • Experience with customer service metrics and reporting
  • Strong problem-solving and conflict resolution skills

About Us:

Simpson Judge Ltd is a dynamic and growing company that values exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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