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About Structural Repairs Limited
We are a dynamic company with a passion for delivering high-quality service to our clients. Our team has over 35 years of combined experience, and we are committed to ensuring that our customers receive the best possible experience.
Your Role as a Customer Service Representative
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service and operations team, you will be responsible for providing administration assistance and ensuring that our customers receive exceptional service.
Key Responsibilities
- Building and maintaining relationships with customers, colleagues, and external suppliers.
- Answering phone calls and providing a high level of customer service.
- Updating our CRM database and ensuring that all customer information is accurate and up-to-date.
- Dealing with and resolving customer enquiries in a timely and professional manner.
- Supporting colleagues across the business and ensuring that customers receive the correct advice and information.
- Operating within company policies and procedures to ensure that all tasks are fully accountable.
Requirements
- Excellent telephone manner and clear English language skills.
- At least one year's experience of working in customer service.
- Microsoft Office Package and CRM knowledge preferred.
- Strong administration, preparation, planning, and organisational skills.
- Professional, positive, and flexible approach at all times.
- Excellent customer service skills, strong written and verbal skills, and well-developed analytical thinking skills.
- Fluent in English language.
- Ability to work accurately and handle difficult situations.
What We Offer
- Competitive salary of up to £26,000.
- Dynamic company with an engaging environment and a friendly team.
- Opportunities to grow and develop within the company.
- Recognition of staff achievements.
General
This role has been identified as public-facing in accordance with Part 7 of the Immigration Act 2016, and therefore, the ability to fulfill all spoken aspects of the role with confidence in English will be required.
