People Experience Lead

1 month ago

Woking, Surrey, United Kingdom Kfc Full time

About the Role

We are seeking an experienced Experience Manager - Team Member to join our team at KFC. As a key member of our People Experience team, you will play a critical role in designing and implementing initiatives to attract and retain high-performing and engaged talent.

Key Responsibilities

  • Build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders.
  • Serve as a key thought partner to define the learning and development priorities across the KFC UKI system.
  • Develop, design and deliver effective training solutions and strategies to build and enhance restaurant capability.
  • Partner with Yum to shape leadership capability and coach effectiveness based on current, emerging, and future business needs.
  • Provide leadership and partner with stakeholders to identify competency gaps impacting their ability to deliver business results across restaurants and, understand what competencies will be needed in their 'future state,'
  • Build and create robust methods for tracking, reporting, evaluating and analysing performance of the L&D offering and effectiveness of the programmes it delivers.
  • Partner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency.
  • Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.
  • Work closely with the global training team to develop and maintain globally applicable training content.
  • Lead the design, ownership and management of Yum's Leadership Development Curriculum
  • Effectively and proactively manage a Learning & Development budget
  • Participate in additional projects for the broader People & Culture team to meet business needs

About You

  • Be comfortable working within ambiguity. We're designing the organisation of the future, so you'll need to have a keen eye for new and emerging thinking.
  • Be highly collaborative, as you'll be working side-by-side with the wider team to ensure a cohesive experience that maximises motivation, engagement, and productivity within an inclusive work environment.
  • Demonstrate rigour, use evidence-based decision making and deploy co-creative techniques to ensure change is fully adopted and sustainable.
  • Be a positive disruptor in respect of desired organisational culture, challenging conventional thought and removing blockers.
  • Have strong analytical and problem-solving abilities, with the ability to use data to drive decision-making to build and measure program effectiveness.

Experience

  • Demonstrates a proven track record of successfully leading a team.
  • Experience of content design and seamless implementation.
  • Familiar with working in a fast-paced retail (or similar) guest-centred operations role with the ability to react to the ever-evolving world of L&D.

Desirable

  • Brings valuable experience in applying learning and instructional design methodologies.
  • Experience in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp.
  • Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.

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