Database Support Specialist

1 day ago


Liverpool, Liverpool, United Kingdom Coptic Orphans Full time
Database Specialist Job Description

Coptic Orphans is seeking a skilled Database Specialist to join our team. As a key member of our organization, you will be responsible for maintaining and supporting our database systems, ensuring seamless data management and customer service.

Key Responsibilities:
  • Maintain and update records in our Salesforce database, ensuring accurate data entry and timely processing.
  • Develop creative solutions to enhance our customer service experience, driving engagement and satisfaction.
  • Collaborate with management to maintain donor account records and provide technical support as needed.
  • Upsell and process donations, manage sponsorships, and respond to customer inquiries in a professional and timely manner.
  • Perform other customer service and office tasks as required to support the organization's goals.
Requirements:
  • Bachelor's degree with 3-5 years of professional experience.
  • Excellent English speaking and writing skills; Arabic speaking is a plus.
  • Experience with database or contact management software, such as Salesforce.
  • Ability to travel throughout Australia as required.


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