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Database Support Specialist

2 months ago


Liverpool, Liverpool, United Kingdom Coptic Orphans Full time
Database Specialist Role

Coptic Orphans seeks a skilled Database Specialist to provide maintenance and support for all active sponsors and donors. This role involves communicating the organization's mission and work in a professional manner while performing various maintenance and customer service duties.

Key Responsibilities:
  • Upsell donor opportunities through incoming calls
  • Maintain accurate records in the Salesforce database
  • Process donations and manage sponsorships
  • Respond to calls and emails, and process mail
  • Provide technical support and customer service
Requirements:
  • Bachelor's degree with 3-5 years of professional experience
  • Excellent English speaking and writing skills; Arabic speaking is a plus
  • Experience with database or contact management software, such as Salesforce
  • Availability for travel throughout Australia