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Database Support Specialist
2 months ago
Coptic Orphans seeks a skilled Database Specialist to provide maintenance and support for all active sponsors and donors. This role involves communicating the organization's mission and work in a professional manner while performing various maintenance and customer service duties.
Key Responsibilities:- Upsell donor opportunities through incoming calls
- Maintain accurate records in the Salesforce database
- Process donations and manage sponsorships
- Respond to calls and emails, and process mail
- Provide technical support and customer service
- Bachelor's degree with 3-5 years of professional experience
- Excellent English speaking and writing skills; Arabic speaking is a plus
- Experience with database or contact management software, such as Salesforce
- Availability for travel throughout Australia