Night Guest Service Representative

21 hours ago


London, Greater London, United Kingdom Zedwell Tottenham Court Road Full time
About the Role

We are seeking a passionate and creative Night Guest Service Agent to join our Front of House Team at Zedwell Tottenham Court Road.

As a Night Host, you will be the face of our company, ensuring our guests receive a warm welcome and exceptional service. You will coordinate all front desk activities, including calls, reservations, and guest services, with a dynamic professional attitude.

Key Responsibilities
  • Act as the primary point of contact for guests, providing a personalized and welcoming experience.
  • Coordinate front desk activities, including managing calls, reservations, and guest services.
  • Deal efficiently with complaints and provide a solid customer service approach.
  • Work collaboratively with the Front of House Team to ensure seamless service delivery.
What We Offer
  • Daily food allowance for days worked.
  • Company pension scheme.
  • Holidays.
  • Employee assistance program and counseling sessions.
  • Discounted stays at other properties.
  • Refer a friend scheme.
About Us

Zedwell Tottenham Court Road is a passionate and creative company looking to bring innovation into our real-estate, hotels, and other parts of our business. We value a workplace where we can have fun and be motivated by innovation, creativity, and outside-the-box thinking.

Prior experience within a similar role is essential, and experience is highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.



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