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Night Manager
2 months ago
We are passionate about delivering exceptional guest experiences and are seeking a skilled Night Guest Service Manager to join our team at The J Marylebone Hotel. As a key member of our reception team, you will be responsible for ensuring seamless guest check-ins and check-outs, managing guest expectations, and providing outstanding customer service.
Key Responsibilities:- Lead the reception team during night shifts, ensuring efficient and effective service delivery.
- Manage guest queries and complaints, resolving issues promptly and professionally.
- Process accurate billing and cashier duties, maintaining high standards of financial accuracy.
- Act as Duty Manager on a rota basis, taking charge of the hotel during night shifts.
- Develop and maintain strong relationships with guests, ensuring their needs are met and exceeded.
- A competitive salary and benefits package, including discounted hotel room rates and flexible working arrangements.
- Opportunities for career growth and professional development within a dynamic and supportive team.
- A fun and inclusive work environment, with a focus on teamwork and guest satisfaction.
We are an equal opportunities employer and welcome applications from candidates with a passion for delivering exceptional guest experiences. If you are a motivated and customer-focused individual with a strong work ethic, we would love to hear from you.
