Resident Liaison Officer

6 days ago


London, Greater London, United Kingdom Site Skills Full time
p>Site Skills is seeking an Experienced Resident Liaison Officer for an upcoming Project in Stratford.

Key Responsibilities:

  • Deliver exceptional customer support through various channels, ensuring timely and effective resolution of customer complaints.
  • Collaborate with stakeholders to develop and implement action plans, driving progress and improvements in our service ratings.
  • Work closely with contractors and contract managers to ensure all work meets specifications and is delivered to the highest standards.
  • Enhance customer satisfaction by rebuilding relationships, conducting surveys, and driving improvements in our service ratings.
  • Previous experience of working with Local Authorities or Registered Housing Providers is desirable.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Previous experience in a similar role or industry.


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