Resident Liaison Officer
6 days ago
Key Responsibilities:
- Deliver exceptional customer support through various channels, ensuring timely and effective resolution of customer complaints.
- Collaborate with stakeholders to develop and implement action plans, driving progress and improvements in our service ratings.
- Work closely with contractors and contract managers to ensure all work meets specifications and is delivered to the highest standards.
- Enhance customer satisfaction by rebuilding relationships, conducting surveys, and driving improvements in our service ratings.
- Previous experience of working with Local Authorities or Registered Housing Providers is desirable.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Previous experience in a similar role or industry.
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