Community Engagement Specialist

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Jagex Full time
Senior Community Manager

Jagex is seeking a seasoned Senior Community Manager to spearhead the next iteration of Old School RuneScape content creation. This is an exciting opportunity to drive the success of Project Zanaris and play a pivotal role in delivering on our product strategy.

This new endeavor at Jagex will see us push the boundaries of MMO features by allowing players to create and customize their own game worlds, setting the foundation for players to craft their own experiences in the game.

The ideal candidate will design engaging community campaigns, own community spaces, contribute to the community strategy, and more. This will involve elements of influencer management, communication strategies, delivery, and more. Your experience in management and strategic thinking will shape how we approach communication and keep our players informed.

Key Responsibilities:
  • Manage the global Old School RuneScape online community.
  • Develop community assets such as blogs, livestreams, and interviews.
  • Maintain a strong presence and promote on community forums, social media, and within our online games.
  • Schedule, manage, and feature in broadcasted media including livestreams, videos, and podcasts.
  • Operate and manage Jagex's community platforms including Discord and social media profiles.
  • Work with the Lead Community Manager to develop robust action plans in support of the Old School product and improvements within the Community Management team.
  • Own community initiatives, highlighting what is required to make a content release happen and managing the moving parts such as copy, content creation, surveys, social engagement, and sentiment reporting.
  • Create, develop, and manage compelling in-game and real-world campaigns; utilizing cross-team collaboration, engagement strategies, and project management to connect staff, players, and communities.
Requirements:
  • Experience in community management, preferably within the gaming industry.
  • A passion for gaming, especially MMO's, and the changes that community management can bring to positively improve the player experience.
  • Demonstrable experience in creating and executing community campaigns.
  • Proficient in using social media platforms for community engagement and promotion.
  • Understanding and experience of influencer management.
  • Proficient in using community sentiment analysis tools and data analysis.
  • Willingness to travel to trade shows and exhibitions.
About Jagex:

Make forever games with us. Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have huge expertise at running games for the long term that we redefine expectations for what evergreen success looks like. We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game's evolution. We help our players belong. Our community experiences give players a greater stake in what they're playing, creating loyal forever fans.

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