Customer Care and Claims Specialist

4 weeks ago


Gillingham, Kent, United Kingdom ABL 1Touch Full time

Become a vital part of ABL1 Touch, a forward-thinking organization committed to delivering exceptional customer support in the vehicle repair sector. We are currently seeking enthusiastic individuals to enhance our Claims and Customer Service team. If you possess a customer-focused background and thrive in engaging with clients, this opportunity may be ideal for you.

About ABL:

Founded in 1994, ABL is a prominent player in the vehicle repair industry, collaborating closely with insurance providers to ensure outstanding service delivery to our clientele.

What We Offer:

  • 28 days of annual leave
  • Special Celebration Day
  • Healthcare Cash Plan
  • Employee Assistance Program
  • Pension Scheme
  • Employee Engagement Fund
  • Access to Mental Health First Aiders
  • Cycle to Work Initiative
  • Referral Bonus Program
  • Team Breakfasts and Lunches
  • A fun and collaborative team atmosphere

Your Responsibilities:

  • Respond to customer inquiries and deliver exceptional service
  • Coordinate vehicle appointments and manage courtesy car allocations
  • Input new claims into our system
  • Collect images for vehicle repairs
  • Communicate internally to ensure prompt updates for customers
  • Address and escalate customer complaints as necessary

Qualifications:

  • Experience in a customer service-oriented position
  • Strong service-oriented mindset
  • Self-driven with the ability to manage priorities
  • Positive demeanor with a flexible attitude
  • Excellent communication abilities
  • Proficient computer skills
  • Meticulous attention to detail and precision


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