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Customer Care and Claims Specialist
2 months ago
Become a vital part of ABL1 Touch, where we are committed to delivering exceptional customer support in the vehicle repair sector. As we continue to expand, we are seeking enthusiastic individuals to enhance our Claims and Customer Service division. If you possess a customer-focused background and thrive in engaging with clients, this opportunity may be ideal for you.
About ABL:
Founded in 1994, ABL is a prominent player in the vehicle repair industry, collaborating closely with insurance providers to ensure outstanding service delivery to our clients.
What We Offer:
- 28 days of annual leave
- Special Celebration Day
- Healthcare Cash Plan
- Employee Assistance Program
- Pension Scheme
- Employee Engagement Budget
- Access to Mental Health First Aiders
- Cycle to Work Initiative
- Refer a Friend Incentive
- Team Breakfasts and Lunches
- A fun and friendly team atmosphere
Your Responsibilities:
- Respond to customer inquiries and deliver top-tier service
- Coordinate vehicle appointments and manage courtesy car allocations
- Input new claims into our system
- Collect images for vehicle repairs
- Communicate internally to ensure prompt updates for customers
- Address and escalate customer concerns as necessary
Qualifications:
- Experience in a customer service-oriented position
- Strong service-oriented mindset
- Self-driven with the ability to manage priorities
- Positive demeanor with a flexible approach
- Excellent communication abilities
- Proficient computer skills
- Meticulous attention to detail and accuracy
