Client Support Associate
2 weeks ago
Job Title: Customer Service Specialist
Company: Uniphar Medtech
About the Company: Uniphar Medtech is the medical device division of the Uniphar Group, representing leading manufacturers in the medical device sector. The organization provides comprehensive solutions to clients through dedicated clinical experts and offers a variety of services including Sales, Technical Assistance, Training, and Education.
Job Overview:
Located in Manchester, the Customer Service Specialist will be instrumental in enhancing customer care processes for brands within the healthcare sector. The role involves surpassing customer expectations, managing inquiries and orders, supporting sales teams, and fostering a high-performance team culture.
Key Responsibilities:
- Deliver outstanding service and exceed customer expectations
- Efficiently manage customer inquiries and order processing
- Assist sales teams with account management tasks
- Generate sales reports and pricing documentation
- Contribute to initiatives aimed at continuous improvement
- Acquire in-depth product knowledge
- Ensure quality service and prompt communication
- Effectively multitask and follow up on assigned workload
- Engage in additional project responsibilities as needed
Qualifications:
- 2-3 years of experience in customer service within the healthcare industry
- Familiarity with the medical device/pharmaceutical regulatory landscape
- Demonstrated success in meeting and exceeding performance targets
- Excellent interpersonal and communication abilities
- Proficient in Microsoft Excel and other IT skills
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