Membership Operations Team Leader

3 weeks ago

London, Greater London, United Kingdom The Royal College of Radiologists Full time
Job Summary

We are seeking a highly skilled and experienced Membership Operations Team Leader to join our team at The Royal College of Radiologists. As a key member of our operations team, you will be responsible for coordinating and delivering the members' annual renewal processes, managing communications channels and copy, and supervising the Operations Team in line with goals and objectives agreed by the Operations Manager.

Key Responsibilities
  • Coordinate and deliver the members' annual renewal processes and manage communications channels and copy.
  • Manage the member life cycle and regularly review operational processes, policies, and practices, with oversight from the Membership Operations Manager.
  • Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching, and direction on a day-to-day basis.
  • Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
  • Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service, and reaches service level agreements (SLAs).
  • Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets, or to provide insights.
  • Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
Requirements
  • Knowledge of membership systems and procedures.
  • Experience of managing a high degree of administration processes efficiently.
  • Knowledge and experience of using a database and managing data quality.
  • Experience in prioritizing, planning, and managing various different tasks/workloads in order to achieve personal and team targets.
  • Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
  • Strong interpersonal and customer service skills.
  • Clear and analytical thinker with the ability to exercise sound initiative, judgement, and discretion.

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