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Customer Service Specialist in Retail

3 months ago

Kilsyth, North Lanarkshire, United Kingdom PETstock Retail Pty Ltd Full time

About the Role...

We are seeking enthusiastic individuals who are eager to transform their love for pets into a fulfilling career. Here’s what your day might look like:

  • Delivering outstanding customer service, ensuring that every interaction is memorable and meaningful.
  • Utilizing your knowledge to inspire and educate customers about optimal care and products for their pets.
  • Completing engaging sales transactions while striving to meet established sales targets.
  • Collaborating with colleagues to maintain an appealing store environment, ensuring that all new stock is readily available.
  • Staying proactive in enhancing your knowledge of pet care, products, and services offered.
  • Fostering a fun and supportive atmosphere in-store, where the team enjoys coming to work each day.
  • Upholding a strong safety culture and demonstrating a commitment to safety within the team.

What We Are Looking For...

  • A genuine passion for animals and a commitment to delivering exceptional customer service.
  • Previous experience in a retail setting.
  • A proven track record of achieving and surpassing sales goals.
  • Excellent interpersonal skills with the ability to build rapport with customers and team members.
  • Physically capable of lifting products weighing up to 20kgs.
  • Flexibility to work on weekends and public holidays.

In this position, you will be recognized for providing expert advice, outstanding customer service, and added value to our customers and their pets.