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Order Coordinator

2 months ago

London, Greater London, United Kingdom Vertical Advantage Full time
Job Overview

Vertical Advantage is seeking a highly organized and detail-oriented Order Processor to join our dynamic team. As an Order Processor, you will play a critical role in ensuring the smooth distribution of products to our customers.

Key Responsibilities:

  • Manage the receipt and processing of customer orders in a timely and accurate manner.
  • Coordinate with suppliers and logistics providers to ensure efficient delivery of products.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Monitor and maintain accurate records of orders, deliveries, and customer interactions.
  • Collaborate with the Customer Service Manager to identify areas for process improvement and implement changes to enhance customer satisfaction.

Requirements:

  • Proven experience in order processing or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and suppliers.
  • Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in MS Office, particularly Word, Excel, and Outlook.
  • A passion for delivering exceptional customer service and a commitment to continuous improvement.

What We Offer:

  • A competitive salary of £30,000 - £36,000 per year.
  • A 10% annual bonus, subject to business performance.
  • A comprehensive benefits package, including private healthcare and a pension scheme.
  • The opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and development.

At Vertical Advantage, we value our employees and offer a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.