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Service Delivery Manager

2 months ago

Halifax, Calderdale, United Kingdom Elevation Recruitment Group Full time £35,000 - £45,000
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Elevation Recruitment Group. As a key member of our organization, you will be responsible for leading our Customer Service team and driving customer satisfaction.

Key Responsibilities
  • Team Leadership
    • Manage, train, and mentor a team of customer service professionals to ensure exceptional customer experiences.
    • Develop and implement strategies to improve team performance and customer satisfaction.
  • Customer Engagement
    • Collaborate with commercial and sales teams to enhance customer relationships and drive business growth.
    • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Performance Management
    • Set and monitor key performance indicators (KPIs) to measure team performance and customer satisfaction.
    • Report on team performance and provide recommendations for improvement.
Requirements
  • Experience
    • Proven experience in customer service management, with a strong track record of delivering exceptional customer experiences.
    • Knowledge of customer service principles and practices in a manufacturing environment.
  • Skills
    • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
    • Attention to detail, organizational skills, and proficiency in Microsoft Office.
    • Ability to resolve issues calmly and innovatively, with a customer-centric approach.