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Recreation Team Member

2 months ago

London, Greater London, United Kingdom Forestry Commission Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Recreation team at the Forestry Commission. As a Recreation Team Member, you will play a vital role in welcoming visitors to Westonbirt, the National Arboretum, and providing them with an exceptional service experience.

Key Responsibilities

  • Work collaboratively with the Recreation team to deliver a world-class visitor experience.
  • Contribute to the development and implementation of strategies to exceed visitor expectations.
  • Operate the admissions area, handling cash, credit, and debit card sales, as well as checking membership and scanning tickets.
  • Provide information and respond to customer inquiries in a friendly and professional manner.
  • Ensure the public areas are clean and presentable, maintaining a high standard of customer service.
  • Assist the events and learning teams in setting up and delivering events and activities.
  • Work with and support volunteers, promoting a positive and inclusive work environment.
  • Welcoming all visitors, including school groups, vulnerable adults, and children, and providing first aid when necessary.
  • Follow established guidelines and processes to provide customer services, including cash handling procedures and risk assessments.
  • Liaise with delivery partners, such as the Restaurant and Shop concessions, to ensure a cohesive customer offer.
  • Work outdoors in all weather conditions, completing manual tasks, including maintenance and manual handling.
  • Provide overtime support, volunteering for additional hours when needed, with at least 48 hours' notice.

Person Specification

  • Experience of delivering exceptional customer service.
  • Proven ability to work as part of a team.
  • Competent IT user with experience of Microsoft Office packages, the internet, and email.
  • A full current driving license that enables them to drive in the UK.
  • Willingness and ability to work outdoors in all weathers and to carry out manual maintenance tasks.
  • Experience of undertaking cash handling duties.

Desirable Qualifications

  • Experience of operating electronic admissions or retail till systems.
  • A working knowledge of risk assessments and safe working in an outdoor setting.
  • Experience of working at a visitor attraction in the heritage and/or environment sector.
  • Experience of assisting with the delivery of events and activities.

Behaviours

We will assess you against the following behaviours during the selection process:

  • Delivering at Pace
  • Managing a Quality Service
  • Working Together

Benefits

As a Recreation Team Member, you will enjoy a competitive salary of £24,323, plus a contribution towards your membership of the Civil Service Defined Benefit Pension scheme. You will also have access to learning and development opportunities tailored to your role, flexible working options, and a culture that encourages inclusion and diversity.