Service Management Configuration Lead

8 hours ago


Staffordshire, United Kingdom Talent Full time £51,251
Transform Digital Policing with Staffordshire Police

We are seeking a confident individual to take the role of ITIL Service Lead, to oversee the provision of excellent IT customer services across the force.

Key Responsibilities:
  • Oversee end-user support in the live environment
  • Ensure effective vendor management to maximise value and manage contracts and supply chain
  • Lead incident and problem management to establish root cause analysis and resolution
  • Manage change and configuration to enable beneficial changes with minimum disruption
  • Ensure accurate information about technology assets and protect the integrity of the live environment
Requirements:
  • Significant experience of overseeing IT change and/or release management in a large organisation
  • Competence in best practice change management methodologies
  • Experience in asset management and working knowledge of TCP/IP and firewalls
  • ITIL v3 or v4 and a recognised project management qualification
  • Excellent stakeholder management and communication skills

We are looking for a skilled professional to join our team at Staffordshire Police, where you will help transform Digital Policing. If you have the necessary skills and experience, please apply online or get in touch with Talent to discuss this exciting opportunity.



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  • Staffordshire, United Kingdom Talent Full time £51,251

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