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Service Management Configuration Lead

1 month ago

Staffordshire, United Kingdom Talent Full time £51,251
Transform Digital Policing with Staffordshire Police

We are seeking a confident individual to take the role of ITIL Service Lead, to oversee the provision of excellent IT customer services across the force.

Key Responsibilities:
  • Oversee end-user support in the live environment
  • Ensure effective vendor management to maximise value and manage contracts and supply chain
  • Lead incident and problem management to establish root cause analysis and resolution
  • Manage change and configuration to enable beneficial changes with minimum disruption
  • Ensure accurate information about technology assets and protect the integrity of the live environment
  • Assess readiness and make recommendations on go-live, early-life support, and service acceptance
Requirements:
  • Significant experience in overseeing IT change and/or release management in a large organisation
  • Competence in best practice change management methodologies
  • Experience in managing asset (software and hardware) and working knowledge of TCP/IP and firewalls
  • ITIL v3 or v4, a recognised project management qualification, and a postgraduate qualification or equivalent experience
  • Excellent stakeholder management skills and communication skills

We are looking for a skilled professional to join our team at Staffordshire Police, where you'll help transform Digital Policing. If you're interested in making a difference and supporting change, apply online now or get in touch with Talent to discuss this exciting opportunity.