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Associate Front Office Supervisor

2 months ago


London, Greater London, United Kingdom Park Plaza London Waterloo Full time

Department: Front Office

Job Level: Management

Job Type: Full Time

Job Reference: req11700

At Park Plaza, we pride ourselves on crafting exceptional experiences and lasting memories through our dedicated service to guests. As the Assistant Front Office Manager, you will play a pivotal role in ensuring our guests feel welcomed and valued at our establishment.

Key Responsibilities:

  • Collaborate with Front of House teams to achieve guest satisfaction, meet financial objectives, and uphold responsible business practices while ensuring the effective operation and strategic vision of the Front of House department.
  • Oversee and nurture the team by managing payroll, scheduling, recruitment, onboarding, training, performance evaluations, and overall team development.
  • Exemplify leadership by setting a positive example for the team.
  • Effectively communicate operational updates, strategic goals, and customer feedback to the team.
  • Inspire the Front of House teams by fostering a service-oriented culture through regular briefings, team meetings, and coaching sessions.
  • Possess strong proficiency in Opera.
  • Bring prior experience as an Assistant Front Office Manager or Front Office Manager within the hospitality sector.

What We Offer:

  • Competitive Salary: Along with an attractive benefits package.
  • Discounted hotel rates across Europe, applicable to family and friends.
  • Food and beverage discounts at our venues for your entire party.
  • Start with 30 days of annual leave, including public holidays, with additional days accrued based on service.
  • Enjoy two complimentary meals each workday.
  • Access to a portion of your earnings before payday through Wagestream.
  • Referral program with rewards up to £750.
  • Wellness initiatives including gym discounts and more.
  • Cycle to Work scheme and complimentary cycling lessons.
  • Benefit Hub offering discounts at numerous retailers, attractions, and entertainment venues.
  • Complimentary dry cleaning for your work attire.
  • Annual staff celebrations and events.
  • Company pension plan and award-winning training opportunities.

Park Plaza is renowned for delivering unforgettable experiences, catering to both leisure and business travelers with stylish accommodations and versatile meeting spaces, complemented by award-winning dining options.

Join us at Park Plaza and be part of our journey.