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Customer Engagement Specialist
3 months ago
Hybrid - Bracknell/Home Based
We are iHasco, the leading authorities in exceptional Health and Safety and HR Compliance eLearning solutions. Our core values are centered around quality, innovation, and simplicity.
With over 15 million training sessions completed in 15 years, we are on an exciting growth trajectory. Join our dynamic Commercial Sales team and play a crucial role in our expansion.
As a Private Equity backed organization, we aim to significantly increase our business size in the coming years through both organic growth and strategic acquisitions.
At iHasco, we prioritize empowering our team members and fostering an environment devoid of bureaucracy and micromanagement. This role is essential in developing, maintaining, and enhancing a comprehensive self-guided digital customer journey.
By collaborating across various departments including Production, Support, Marketing, and Sales, you will ensure that our customers fully leverage their investment in iHasco's eLearning solutions.
Key Responsibilities:
- Enhanced Onboarding Experience: Design and sustain a seamless self-guided onboarding process to assist new clients in quickly and effectively utilizing our products.
- Resource Development: Create and update self-help materials to guide clients through advanced features and best practices, maximizing their engagement and value from our offerings.
- Cross-Functional Collaboration: Work closely with Production, Support, Marketing, and Sales teams to align educational content with product updates, marketing initiatives, and customer feedback.
Qualifications:
- Expertise in Education, Communications, Marketing, or a related discipline.
- Strong skills in instructional design and content creation.
- Exceptional written and verbal communication abilities.
- Analytical skills with a knack for data interpretation.
- Proficient project management skills to handle multiple initiatives simultaneously.
- Meticulous attention to detail to ensure quality customer experiences.
We offer a comprehensive benefits package that includes generous annual leave, well-being support, a health cash plan, recognition and incentives, and opportunities for continuous learning and development. We value your contributions and prioritize your well-being.
