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Administrative Support Specialist

3 months ago

Chichester, West Sussex, United Kingdom CRA GROUP LIMITED Full time

Contract Duration: 6 months

Position Overview:

This role is situated within the Highways, Transport and Planning (HTP) Directorate. As an Administrative Support Specialist, you will report to a Team Leader and be responsible for delivering a customer-centric and efficient administrative service. Your daily tasks will be prioritized according to team needs and service goals.

Key Responsibilities:

· Provide timely and effective administrative assistance to teams, maintaining awareness of priorities and requirements.

· Foster positive working relationships with managers and colleagues to ensure effective service delivery.

· Manage your daily workload, collaborating with colleagues to achieve objectives and maintain a customer-focused approach.

· Oversee incoming email correspondence and manage website updates.

· Produce complex, accurate, and grammatically correct documentation, including reports and correspondence.

· Organize large-scale events and meetings, ensuring all necessary reports are prepared and provided.

· Handle the processing of Purchase Orders, invoicing, and other financial administrative tasks.

· Maintain both computerized and manual records related to the service accurately and appropriately.

· Refer complex or technical inquiries to the appropriate personnel, working under guidance for unusual or challenging issues.

· Follow established procedures to independently respond to day-to-day queries via telephone, email, and written communication, utilizing initiative to resolve unexpected challenges as needed.

· Ensure careful handling of confidential and sensitive information related to the service.

Essential Skills and Experience:

· Strong communication skills for effectively addressing telephone, email, and in-person inquiries, engaging with both staff and customers.

· Proficient written communication skills for producing accurate meeting minutes, drafting correspondence, and presenting data and financial information clearly.

· Solid numeracy skills for performing accurate financial calculations and data collection in a methodical manner.

· Analytical and problem-solving abilities to interpret specialized information and determine appropriate actions based on relevant policies and procedures.

· Capacity to identify efficient working methods, adapt positively to change, and learn new systems and processes effectively.

· Proficient IT skills for daily use of office applications such as Microsoft Outlook, Teams, Word, and Excel.

Qualifications:

· Minimum of 4 GCSEs with grades A-C / 4-9, including Maths and English, or equivalent qualifications demonstrating requisite numeracy and literacy.

Additional Information:

· Pay Scale: Grade 5

· Working Hours: Full-time, Monday to Friday

This position offers an opportunity to contribute to a dynamic team within a supportive environment.