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Employee Relations and Operations Lead
2 months ago
At Civica, we are dedicated to developing software that facilitates essential services for citizens globally. Our solutions are utilized by over 5,000 public organizations, impacting more than 100 million individuals.
Our goal is to become a leading GovTech provider in every region we operate, addressing the needs of citizens and those who serve them daily. With 21 years of sustained growth and achievement, we are at a crucial juncture in our journey to fulfill this ambition.
We are passionate about our mission and the communities we support. If you share our commitment to leveraging technology for public service enhancement, Civica is the ideal environment for you. We are committed to helping you realize your full potential, advance your career, and make a meaningful impact on society.
Department & Position Overview:
The Employee Relations and Operations Lead will oversee and enhance employee relations practices, ensuring adherence to UK employment regulations while cultivating a positive workplace atmosphere. This position demands a proficient HR expert with substantial experience in employee relations, adept problem-solving skills, and exceptional communication abilities.
Key Responsibilities:
Employee Relations Strategy: Formulate and execute effective employee relations strategies that align with Civica's business goals and promote a constructive workplace culture.
Case Management: Address and resolve intricate employee relations matters, including disciplinary procedures, grievances, performance assessments, and workplace inquiries, ensuring equitable and consistent enforcement of company policies.
Compliance: Guarantee that all employee relations activities conform to UK employment laws and regulations. Remain informed about legislative changes and advise senior leadership on necessary adjustments.
Policy Development: Create, review, and revise HR policies and procedures related to employee relations, ensuring they embody best practices and are effectively communicated to staff.
Advisory Role: Offer expert guidance to managers and employees on employee relations issues, aiding in conflict resolution and enhancing workplace dynamics.
Training and Development: Design and implement training programs for managers and employees on employee relations subjects, including conflict resolution, performance management, and effective communication.
Data and Analytics: Leverage HR metrics and analytics to monitor employee relations trends, pinpoint areas for enhancement, and report key performance indicators to senior management.
Mediation and Conflict Resolution: Serve as a mediator in employee disputes, facilitating resolutions that are equitable and advantageous for both employees and the organization.
Engagement Initiatives: Spearhead initiatives aimed at boosting employee engagement and satisfaction, collaborating closely with the HR team to devise and implement engagement strategies.
Risk Management: Identify and mitigate risks associated with employee relations challenges, ensuring proactive measures are established to avert workplace conflicts and sustain a harmonious work environment.
Employee Relations Leadership: Provide coaching and training to team members, ensuring they possess a thorough understanding of legislation and company policies.
Requirements:
Essential Competencies:
- Comprehensive knowledge of UK employment law and best practices in employee relations.
- Demonstrated experience in managing complex employee relations cases.
- Outstanding communication and interpersonal skills, with the capacity to build trust and rapport with employees at all levels.
- Strong problem-solving and conflict-resolution capabilities.
- Ability to manage sensitive information with confidentiality and professionalism.
- Proficiency in HR information systems (HRIS) and Microsoft Office Suite.
- Robust analytical skills with the ability to utilize data for informed decision-making.
Benefits:
Life at Civica: Civica offers a vibrant and flexible work environment. We provide various benefits that establish us as a top employer and an excellent workplace.
Civica Foundation | Giving Culture: We encourage our employees to engage in our Days of Difference initiative, which fosters a lasting impact in the community through charitable efforts.
Civica Culture | Work-Life Balance and Blended Working: Our flexible working arrangements promote a healthy work-life balance, allowing for less commuting and more quality time with loved ones.
Learning and Development | Growth Opportunities: Civica embraces a unique 70:20:10 learning model, catering to your learning needs in an engaging, challenging, and enjoyable manner.
Employee Wellbeing: As a people-first organization, we have integrated health and wellbeing benefits for our employees and their families. Our team of Mental Health Champions actively works to reduce the stigma surrounding mental health, offering support and awareness workshops.
Generous Leave Policy: Civica provides ample time off with a generous leave policy.
Rewards and Recognition: We acknowledge and appreciate our employees' contributions through various recognition and reward programs.
Tenure Milestone Recognition: We value and celebrate the years of service of our employees.
Employee-led Affinity Groups: Civica supports various affinity groups, enabling employees to share experiences and contribute ideas to foster an inclusive organization.
Civica Accolades:
- 'Investors in People' – Gold: We prioritize the development of our employees to align with their ambitions.
- Great Place to Work: We are committed to creating an exceptional employee experience.
- Financial Times - Diversity Leader 2023: We are dedicated to maintaining an inclusive and supportive culture.
- Australian Business Awards – Employer of Choice: We have been recognized for our commitment to employee satisfaction.
- Top Rated Employer – Glassdoor: Our average employee tenure is 9 years.
- Societal Impact: Our solutions drive positive societal change, supporting local authorities, schools, police forces, the NHS, and various central government offices.
