Retail Customer Service Representative

6 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Three Full time

About Three

Three is a leading mobile network operator in the UK, committed to providing better connectivity every day for every customer. Our vision is to be at the forefront of innovation, delivering exceptional customer experiences and driving business growth.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and achieving business objectives.

Key Responsibilities

  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Drive sales by upselling and cross-selling our products and services, ensuring that customers are aware of the benefits and features of our offerings.
  • Meet and exceed sales targets, while maintaining high levels of customer satisfaction.
  • Work collaboratively with colleagues to achieve business objectives and support the growth of the sales team.
  • Stay up-to-date with product knowledge and industry trends, ensuring that you are equipped to provide expert advice to customers.

Requirements

  • Experience in a customer-facing role, preferably in a retail or sales environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, meeting sales targets and deadlines.
  • Basic knowledge of mobile technology and industry trends, with a willingness to learn and develop your skills.

What We Offer

  • A competitive hourly rate of £12.
  • A brand new smartphone on an Unlimited data plan.
  • An on-target bonus of 25%, paid out monthly based on your store's performance.
  • Individual bonus accelerators for high performers.
  • Great discounts with our Perks at Work scheme.
  • Great training courses and career development opportunities.

Why Join Three?

We are a diverse and inclusive company, committed to creating a workplace where everyone feels valued and supported. We believe in the importance of teamwork, innovation, and customer satisfaction, and we are looking for individuals who share these values.



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