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Trade Counter and Customer Services Representative
2 months ago
**About the Role**
We are seeking a highly motivated and customer-focused individual to join our team as a Trade Counter and Customer Services Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our trade customers.
Key Responsibilities
- Serving Customers: Provide professional and courteous service to customers on our trade counter, responding to their queries and resolving any issues in a timely and efficient manner.
- Administrative Tasks: Manage customer payments, update internal systems, and perform other administrative tasks as required.
- Product Knowledge: Develop and maintain a strong understanding of our products and services, including technical specifications, to provide expert advice to customers.
- Sales and Growth: Identify opportunities to increase sales and contribute to the growth of our business.
- Ad-hoc Tasks: Perform other tasks as required to support the business, including covering in other branches for holiday or sickness cover.
Requirements
- Customer Service Skills: Excellent customer service skills, with the ability to provide professional and courteous service to customers.
- Administrative Skills: Strong administrative skills, with the ability to manage customer payments and update internal systems.
- Product Knowledge: Strong understanding of our products and services, including technical specifications.
- Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers and colleagues.
- Teamwork: Ability to work as part of a team, supporting colleagues and contributing to the success of the business.
What We Offer
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career progression and professional development.
- Supportive Team: A supportive and collaborative team environment.
- Company Pension: A company pension scheme after qualifying period.
- Cycle to Work Scheme: A cycle to work scheme.
- Staff Discounts: Staff discounts on company products and services.
- Staff Service Awards: Staff service awards.
