Customer Service Coordinator
1 month ago
About the Role
The Customer Service Planner will provide critical support to our Installation Teams, ensuring optimal utilization of engineers through effective planning, scheduling, and tracking of customer appointments. This role requires close collaboration with Field Line Managers to resolve any risk situations, ensuring customer appointments proceed as planned while minimizing no-shows.
What We Offer
- Competitive salary and benefits package
- 25 days holidays + Bank Holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, and more
- Extensive product and on-the-job training opportunities
- Encouraging and collaborative team environment
- Career development through various career ladders
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
Key Responsibilities
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK
- Maximize engineer productivity through optimizing resource utilization, ensuring diaries are fully booked and correct hours are assigned
- Maximize resource utilization, direct and subcontractor labor where available, to minimize downtime/lead times
- Order materials in a timely manner for customer visits, liaising with third-party providers to ensure lead times are understood and agreed with the customer
- Support in-field activities that the Planner can impact, such as providing job details to engineers for work the next day, payment for up-sales on the day, and scheduling return visits as required
Requirements
- Customer Service experience
- Computer literacy
Preferred Qualifications
- Scheduling/planning experience
- Industry experience
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