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Customer Service Representative
2 months ago
We are seeking a highly motivated and experienced Customer Service professional to join our team at Huntress Search Ltd. As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and support to our clients.
Key Responsibilities- Process and manage customer orders, ensuring timely and accurate delivery.
- Manage telephone enquiries and customer service calls, providing solutions and resolving issues.
- Process customer complaints, ensuring the best outcome for the customer and the company.
- Produce weekly back order reports and liaise with customers and relevant Business Development Managers.
- Generate quotations and provide administrative support as required.
- Liaise and support our network of Business Development Managers.
- Internal and external reporting, as required.
- Manage and organize your own and shared sales inbox.
- Develop and maintain customer relationships to increase sales and exceed customer expectations.
- You must have previous customer service experience and be a determined and enthusiastic team player.
- You must have excellent communication skills and be able to work well independently and as part of a team.
- Ideal candidates will have experience working on a CRM, but training will be given on internal systems.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a valued member of our team, you will receive comprehensive training and support to ensure your success in this role.
We are an equal opportunities employer and welcome applications from all backgrounds. Please note that we can only consider applications from candidates who have the right to work in the UK.
