Transport Operations Officer

4 weeks ago


Altrincham, Trafford, United Kingdom TfGM Full time

Are you looking for a dynamic and engaging position within a collaborative environment?

Your Responsibilities

As a Transport Operations Officer, you will fulfill essential functions as a Bus Station Assistant, Bus Station Supervisor, and Travelshop Assistant. Your role will require you to operate across various stations, adapting to the needs of each position as necessary.

You will be a recognizable presence for travelers, with each day presenting new challenges and opportunities to connect with individuals from diverse backgrounds throughout the Greater Manchester area. You will lead teams, providing guidance and support to ensure customers reach their destinations smoothly.

This position involves shift work, including weekends, with hours scheduled between 07:00 and 23:00 on a rotational basis. A commitment to working two Saturdays out of three and one Sunday out of three is expected. While you will have a designated base station, flexibility to work across multiple bus stations is required.

About Us

As representatives of the Bee Network, our Utility Officers embody the friendly and approachable service that our customers expect while navigating the Greater Manchester transport network. Our teams are dedicated to maintaining safe and welcoming facilities for all users. With over 160 colleagues, we are one of the largest departments within TfGM, operating Interchanges, Bus Stations, Satellite Stations, and Horwich Parkway.

What We Seek

Your approach to what you do and how you do it is vital in every role at TfGM. Even minor actions can significantly impact our service. We are looking for individuals who are passionate about assisting others and can deliver exceptional customer service. You will be responsible for keeping our bus stations clean and secure, so familiarity with Health and Safety regulations and the Environmental Protection Act is essential. Experience with cash handling in a busy setting, along with some retail experience, is also necessary. Flexibility and prior supervisory experience, as well as proficiency in Microsoft Office applications, are important attributes.

What We Offer

We have two permanent positions available for Utility Officers in Altrincham or Middleton, and we are also building a talent pool for future opportunities across Greater Manchester. We provide a competitive salary ranging from £27,851 to £31,915 per annum, depending on experience, plus a 15% shift allowance, which is added to your total monthly pay.

Our benefits include:

  • 28 days of annual leave (plus bank holidays)
  • Flexible working arrangements to support a healthy work/life balance
  • Complimentary bus, rail, or Metrolink travel within the Greater Manchester area
  • Participation in the Local Government Defined Benefit Pension Scheme, which includes life insurance coverage of three times your salary and options to enhance your pension contributions
  • Commitment to professional development and training, including reimbursement for necessary professional fees
  • Support for physical and mental well-being through our employee assistance program

Next Steps

If you possess the skills and experience we are looking for, we encourage you to apply. Please ensure that your application includes clear examples that address the specified criteria, as all selections will be based on merit.

TfGM is an equal opportunities employer that values diversity and is committed to creating an inclusive and accessible recruitment process. We welcome applicants from all backgrounds and will provide support and reasonable adjustments as needed.

To be considered for this role, you must demonstrate your right to work in the UK.



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