Technical Support Professional

6 days ago

London, Greater London, United Kingdom Think Specialist Recruitment Full time

Job Summary:

Think Specialist Recruitment is seeking an experienced IT Support Specialist to join our client's growing team. As a key member of the IT department, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.

Key Responsibilities:

  • Provide technical assistance to end-users, resolving issues with desktops, laptops, printers, and other equipment.
  • Troubleshoot and resolve complex technical issues, working closely with managed service providers as needed.
  • Manage user accounts, permissions, and access rights in accordance with company policies and procedures.
  • Assist in the setup and configuration of new hardware and software, ensuring seamless integration with existing systems.
  • Collaborate with the IT team to implement and maintain cybersecurity protocols and procedures, ensuring the security and integrity of company data.
  • Support the transformation of raw data into usable formats for analysis and reporting, working closely with data analysts and other stakeholders.
  • Conduct data quality checks and troubleshoot issues, ensuring data accuracy and reliability.

Requirements:

  • Previous experience in a similar technical support role, with a strong understanding of Windows and Mac operating systems.
  • Ability to work in an office-based environment, with a strong focus on teamwork and collaboration.
  • Experience with databases or data management tools is a plus, but not essential.

About the Company:

Our client is a well-established organization with a strong reputation in the industry. They offer a competitive salary and a dynamic work environment, with opportunities for growth and development.

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